Overnight Front Office Ambassador; Part-Time - Waldorf Astoria Chicago

Job Description

Overnight Part‑time Front Office Ambassador – Waldorf Astoria Chicago

HOT0CD4M

Waldorf Astoria Chicago – 11 East Walton, Chicago, 60611

The Waldorf Astoria is looking for an Overnight Part‑Time Front Office Ambassador to join the team in Chicago's Gold Coast. Recognized as one of the best hotels in the world and in Chicago, the AAA‑Five‑Diamond, Forbes 4‑Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among famed Oak Street retailers and Rush Street restaurants and nightlife, and the Magnificent Mile.

Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets, including a restaurant, 2 bars, and in‑room dining.

In this role, the Ambassador will be directly responsible for the guest’s arrival and departure experience in addition to any operational needs related to the specific guest’s requests, recommendations and touches. The Ambassador will resolve guest challenges throughout their stay, upgrade guests as required, and promote services, amenities and upsell products to the guests.

• Classification: Part‑Time
• Shift: Overnight – must be available to work weekdays, weekends, and holidays.
• Pay Rate: $25 per hour + overnight differential, based on applicable and specialized experience and location.

We seek demonstration of the following values:

• Hospitality – we’re passionate about delivering exceptional guest experiences.
• Integrity – we do the right thing, all the time.
• Leadership – we’re leaders in our industry and in our communities.
• Teamwork – we’re team players in everything we do.
• Ownership – we’re the owners of our actions and decisions.
• Now – we operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑Free Education – access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
• 401(k) plan and company match to help save for your retirement
• Hilton Shares – employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending on property‑specific terms and conditions of employment.

The hourly rate is $25 and is based on applicable and specialized experience and location.

Part‑time

Brand:
Waldorf Astoria Hotels & Resorts

Guest Services, Operations, and Front Office