Front Desk Manager

Job Description

The Front Desk Manager acts as Front Office management presence in covering Manager on Duty (MOD) shifts. This position will require close cooperation with all hotel departments emphasizing guest service and satisfaction. Supervision of all front office line staff would be a primary focus.

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

The essential functions include, but are not limited to the following:

• Act independently as MOD, covering morning, evening & overnight shifts when in need.
• Ensure a high level of guest satisfaction by providing excellent customer service.
• Handle guest inquiries, requests, and complaints in a professional and courteous manner.
• Recruit, train, and supervise front desk staff, including receptionists and bell attendant and valet.
• Distribute minutes and conduct Manager’s Meeting.
• You will consistently deliver our GUEST model:
  Greet or welcome everyone, warmly with a smile, Use eye and ear contact and guest’s name, Establish/anticipate needs, Solve and own all requests/complaints, Thank everyone
• Provide site tours of the hotel.
• Act as Lobby Ambassador and perform VIP escorts and Oversee VIP arrivals.
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs in order to exceed their expectations.
• Review and approve payroll, monetary disbursements, allowances, and department expenditures.
• Handle cash transactions and ensure accurate billing, monitor and manage front desk expenses and Prepare and submit financial and operational reports as required.
• Ensure proper inventories and controls are in place with established par levels.
• Maintain proper established standards via inspections and walkthroughs.
• Maintain all employee related disciplines such as training, proactive employee relations, performance appraisals, time and attendance, safety, and coaching / disciplinary process.
• Maintain established customer satisfaction score goals via Revinate.
• Maintain positive public relations and pleasant attitude with guests and employees.
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Maintain a positive, cooperative relationship with all other departments.

• Minimum one-year front desk supervisory/management experience required
• A college degree strongly preferred.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Knowledge of Opera and internet software preferred.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Strong communication skills.
• Appropriate professional appearance and demeanor.

$60k - $63k / Salary

Onni:
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.