Overnight Bell Attendant

Job Description Summary

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. Transporting and storing luggage to and from guest rooms.

• Deliver guest room packages and room drops as needed in a timely and professional manor.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Pay range $14.75 to $15.75 per hour. Pay rate outlined follows contract requirements.

• Medical and Dental Insurance
• Paid Vacation and Sick Days
• Paid Holidays
• Pension
• Legal Services
• Maternity and Parental Leave

Go Beyond @Sonesta Hotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission:
To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will