Guest Service Agent - Embassy Suites Hilton Chicago Magnificent Mile

Guest Service Agent

Job Number: HOT0C9XG

511 Columbus Drive Chicago 60611

Located two blocks from the Magnificent Mile, this hotel offers 455 guest rooms and suites, 11,439 square feet of meeting and event space, and exceptional dining options.

Must be able to work a flexible schedule that includes morning and night shifts, along with weekends and holidays.

Hourly rate upon hire: $21.50 per hour.

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage
• Mental health resources including Employee Assistance Program
• Go Hilton travel program: 100 nights of discounted travel
• Debt
  - Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• Hilton Shares:
  Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Provide or obtain accurate information.

We look for the following values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!