Front Office Manager - Hoxton, Chicago

Overview

We are looking for a FRONT OFFICE MANAGER to join our Front Office team at The Hoxton, Chicago. We are an ambitious company in need of someone who will take on the crucial role of supporting the success of our dynamic property through assisting in managing the operations and Front Office team and ensuring guests have a stellar Hox experience. The role reports to the Director of Rooms.

While this description is meant to give you an idea of how we see the role, it is not meant to be all-inclusive. As we adjust our service offerings and model, additional responsibilities may be asked of you to meet the ongoing operational needs.

• Work with the entire Front Office team to deliver personalized service that exceeds guest expectations.
• Support an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation.
• Ensure the accuracy of data in all systems and support the necessary daily reports for all departments as directed by the Director of Rooms.
• Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy.
• Use a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activities.
• Support the ambitious but realistic objectives for the team to ensure maximum occupancy and outstanding guest satisfaction levels.
• Monitor the performance of the team and give regular feedback to the DOR and the team members.
• Support recruitment efforts for the Front Office team.
• Help manage all costs related to the Front Office team to agreed budgets and forecast levels including inventory and productivity/payroll
• Support the control and management of the front desk retail.
• Support the management of the night team ensuring that all night audit procedures are monitored, and figures and supporting documents are given to the Finance team.
• Play an active role in projects that involve the development and evolution of the Front Office team. Work collaboratively with other departments to solve issues and create delightful guest experiences.
• Assist the Director of Rooms to manage any changes in operating procedures.
• Assist the Director of Rooms with any statistical analysis of the Front Desk team.
• Process payroll weekly and ensure that all time and attendance is recorded as it pertains to the schedule provided by the DOR
• Play a key role in team development and training.
• Be hands-on and willing to regularly work both front and back of house, maintaining lobby presence, spending time with guests and team members alike.

• You have several years of Front Office experience, including managing a team.
• Minimum of High School education, post-high school education preferred
• You’re an Opera Cloud wiz and can take a supportive role in the implementation and on-going training process.
• You’re a great schedule maker and love to plan ahead – you’ll make sure we have the right team in place at the right time.
• You execute. You get things done.
• You are scarily organized and neat
• You have a keen eye for detail and love to share your notes and feedback
• You’re a natural host and can make guests and team members feel at home in our hotel
• You take ownership of issues, solve problems and make effective decisions within a team.
• Ability to work positively and collaboratively to achieve the highest standards of delivery at work
• Your humble and open to ideas. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together, we’d have a good time and share a few laughs

• PTO, great healthcare, competitive salary & tips, and nifty rewards for going the extra mile and living our values
• Excellent discounts across the Hoxton family for you and your nearest and dearest (even if you decide to leave us!)
• Plenty of opportunity to progress and change it up as part of a global family of brands
• Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• Regular team get togethers – we know how to have a…