Overnight Front Desk Supervisor

Overview

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:
Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites and a luxury spa.

We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

We invite you to apply to join our team at the Four Seasons Hotel Chicago as an Overnight Front Desk Supervisor. The Overnight Front Desk Supervisor is an essential member of the Rooms division team which is dedicated to providing exceptional quality and service to our guests. The position requires a high level of attention to detail, a strong work ethic, the ability to multitask and prioritize, and flexibility to work early mornings, evenings, weekends and holidays.

Successful candidates will be willing team players, comfortable with electronic systems, and able to accept assignments on an as-needed basis to promote teamwork.

• Supervises overnight shift at the Front Desk
• Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
• Works closely with staff from all departments to assure that standards are being met
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

• Two-years luxury hotel experience
• Strong supervisory skills including decision making, communication, deductive reasoning and problem solving
• Exceptional communication skills and command of English language
• Additional language preferred but not required
• Completion of Post-Secondary Education in Hospitality or related field
• Strong Customer Service, Multi-tasking, and Communication Skills
• Knowledge of Opera Property Management System
• Responsive to constructive feedback from hotel leadership

Candidates must have valid work authorization for the U.S.

• Compensation: $27.55 - $29.05 per hour
• Energizing Employee Culture where you are encouraged to be your true self
• Comprehensive learning and development programs to help you master your craft
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• And so much more

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at .

Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application.