Supervisor, Hospitality ​/ Hotel ​/ Catering, Catering

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Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.
Company Name:
Virgin Hotels

Salary Range:$24.00 Hourly Onwards

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guestsand owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests.

We recognize that every member of the team contributes to the success of the wholeorganization. No-one is more important than anyone else, and unless we are in it together, wecan’tcreate that special experience for our guest.

The food and beverage management team orchestrates the magic of the guest dining experience by leading a team of passionate individuals.

Our goal is to create an ambiance where locals and visitors feel athomeand we always have something up our sleeve to impress. Managers of their area are committed to being present on the floor during service; directly impacting the guest and staff experience.

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Train, train, train! It all starts here. You are responsible for building a team of talented individuals who never let the ball drop. This means creating and monitoring a consistent training program that keeps the team on their toes. The initial training programhastoprepare our new members for what lies ahead and set them up for success. Then you follow up with daily,weeklyand monthly lessons to keep everyone learning and growing.
• Communication. Monitor and track the flow of information coming to you from your superiors, hotel side, culinary side and distribute consistently to your hourly teammates. Be highly involved in decisions and communication on the floor and share results with fellow teammates and superiors. Manage the communication relationship between guest and all areas involved: special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities.
  
  You must communicate your expectations for your team mates clearly each shift and remain consistent in your messaging.
• Guest Interaction. This is not an office job! How can you know what is happening on the floor or with a guest if you are not present? Information should flow through you to the staff, not the other way around. You are responsible for detailing and confirming guest profiles and communicating that to FOH and BOH. You handle guest issues directly, with confidence and achieve positive results.
  
  Although you leadyour team through the process of troubleshooting and you empower them to resolve upset, you are still actively involved in the solution. Your presence to guests and team is actively seen on the floor.
• Leadership. This position has an enormous responsibility of keeping moving in the right directioneach and everyday. Youhavetokeepyour team on track, energized and focused. Your team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear and concise.
• Organization and Time Management. There is always a lot of progress to be done. Balancing the needs of your team, guests and business will be crucial. The outlets are designed to…