Meetings + Groups Manager - Hoxton, Chicago

What you’ll do…

• Help get those social groups and meetings booked in and across the line! Everything from proposals and contracting to working with the hotel operating systems.
• As a master communicator and team liaison, you will help prepare and distribute BEO’s and other reports throughout the hotel.
• Work closely with the hotel’s operations team to help them prepare incredible stays and events that will blow our guests away.
• Check yourself (and others) with personal performance reports and quality control checks.
• Meet, greet, and entertain all new and existing clients (think: appointments, site tours, cold calls, etc.)
• Be nice to people, respond quickly, and negotiate fairly.
• Achieve monthly revenue targets and objectives.
• Work closely with the Director of Sales to produce an annual Sales Activity Plan.
• Manage and convert key business and set regular conversion days.
• Make sure the hotel’s CRM is updated and in tip top shape.
• Keep the team in the loop – attend weekly meetings such as sales strat, Rev Max, and BEO.
• Oversight of our meeting space, the Apartment – everything from ordering to inventory.
• Understanding clients’ needs and partnering with the Apartment host to set up for success.
• Deliver unforgettable hospitality within all areas of the business and cultivate a sales culture within the operations team.
• You’ll take safety seriously and follow all fire & security procedures, health & safety standards, and ensure you’re working in a safe manner at all times.

• You have at least 2 years of hotel sales or other related experience.
• A problem solver; you love taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.
• You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches.
• You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you’re comfortable communicating in person, in writing and on the phone.
• You are motivated and driven. You volunteer for new challenges without waiting to be asked. You keep knocking on doors well after others give-up. You’re going to take ownership of the time you spend with us and truly make a difference.
• We leave our egos at the door and help get things done
• You’re up for doing things differently and trying (almost) everything once
• You’re flexible and open to lending a hand where needed
• You want to join a team that works hard, supports each other and has fun along the way

• PTO, great healthcare, competitive salary & tips, and nifty rewards for going the extra mile and living our values
• Excellent discounts across the Hoxton family for you and your nearest and dearest (even if you decide to leave us!)
• Plenty of opportunity to progress and change it up as part of a global family of brands
• Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• Regular team get togethers – we know how to have a good time!

The Hoxton, Chicago is our third hotel in North America, located in the Fulton Market district, an area that is fast evolving and buzzing with a whole host of new stores, inspiring start-ups, swishy global HQs and an exciting bar and restaurants scene to match. It’s where you want to be in Chi-Town.

The hotel has 182 bedrooms spread over seven floors, along with a lively open-door lobby, three restaurants and bars, a rooftop swimming pool with views across the city, a retail pop-up, and The Apartment, our unique meetings and events space. Add to all that our two floors of office space for those who are more work than play.

The Hoxton, Chicago is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.