Hotel Front Desk Agent

Hilton Chicago Magnificent Mile
• Chicago , IL , US

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

• Mitigate customer complaints as needed
• Communicate with housekeeping to make sure guest rooms are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

• High school diploma, GED, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Well-versed in taking telephone calls and handling stressful situations

$26.50 per hour

Just off the Magnificent Mile, our suites are adjacent to the John Hancock Center. Within two blocks, you can reach Water Tower Place, the Lakefront Trail, and American Girl. Navy Pier and 'The Bean' at Millennium Park. Enjoy the views of Lake Michigan from our top-floor pool and fitness center. Employee-discounted parking is available if needed. Employee room discounts are an excellent benefit when traveling.

GF Benefits are offered after 60 days of hire and start on the 1st of the following month:
Medical, Dental, Vision, Supp Life Insurance, short-term disability, Accident plan, Hospital Indemnity Plan, critical illness, identity theft, and legal plan if you should elect them. Employee Contributions are required for these plans. This is a great place to work!