Bell Attendant

Job Description Summary

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. Transporting and storing luggage to and from guest rooms.

• Deliver guest room packages and room drops as needed in a timely and professional manner.
• Explain and promote hotel facilities, outlets, and services to guests and provide information regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Perform other duties as assigned such as accepting dry cleaning from guests and securing for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, sundry items to guest rooms, and responding to other special requests.

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

Pay range $14.75 to $15.75 per hour. Pay rate outlined follows contract requirements.

• Medical and Dental Insurance
• Paid Vacation and Sick Days
• Paid Holidays
• Pension
• Legal Services
• Maternity and Parental Leave

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission:
To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.