General Manager - Hotel

Join to apply for the General Manager - Hotel role at Kimpton Hotels & Restaurants
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We believe heartfelt, human connections make people's lives better—especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning.

You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

Our San Francisco‑born entrepreneurial spirit and zest for life kick‑started this culture in 1981, and it shines through to this day. It all flows from you— the lively, rebellious, genuine you—with your diverse background, talents, experiences, and plucky personality. We welcome, celebrate, and empower people who can be themselves at work and shine. We value creativity, self‑leadership, and an innate passion for making others’ lives better.

The result is a work environment that is quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

As the General Manager, you are responsible for maximizing the financial performance of the hotel by providing the highest possible quality guest service and product while encouraging a positive work environment for all employees. You are at the heart of Kimpton’s values, teamwork, and performance!

• Develop, implement, monitor and participate in a comprehensive sales and marketing strategy that drives maximum occupancy and average rates for the hotel.
• Work directly with the ownership group to strategize and implement projects that will assist with business growth.
• Coordinate and assist with guest satisfaction and guest resolutions.
• Maintain a cross‑relationship with the restaurant and/or spa; work as a team to promote the success of the entire Kimpton property.
• Protect and enhance the value of all hotel assets through appropriate maintenance, security and housekeeping programs and through the capital budgeting process.
• Ensure timely and accurate completion of all period‑end financial statements and reports, providing controls to ensure proper handling and accounting for all hotel receipts.
• Coordinate weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs.
• Review and approve all operating expenses.
• Perform other tasks as necessary to achieve the financial goals of the organization (e.g., networking, local industry events, community relations).
• Supervise and develop the performance of all operating departments—including reservations, front office, guest services, housekeeping, security and maintenance, sales and marketing, accounting, and people & culture.
• Interview, hire, train employees; plan, assign, and direct work; appraise, reward, and discipline employees; address complaints and resolve problems.

• 2 to 4 years of upper‑level management experience in hospitality.
• Bachelor’s degree preferred.
• Ability to encourage, lead and manage a team by example.
• High level of creativity, enthusiasm and flexibility.
• Strong computer skills including Word and Excel.
• Excellent interpersonal skills both internally and externally.
• Ability to convert vision into specific and tangible actions to benefit the property.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We encourage each of our employees to understand, accept, and celebrate differences among people—including different personalities, lifestyles, work styles, education, and experience—and we welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities and genders.

For our complete EEO policy .

Be Yourself. Lead Yourself. Make it Count.

Seniority level:
Director |

Employment type:

Full‑time | Job function:
Management and Customer Service | Industry: Hospitality