Guest Service Agent

Join us as a Guest Service Agent at Kimpton Hotels & Restaurants and play a key role in creating personal, memorable experiences for our guests.

We believe heartfelt, human connections make people's lives better. Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality and initiated a boutique hotel standard rooted in authentic service. We strive to empower everyone—co‑workers, guests, owners, and communities—to thrive together.

The Guest Service Agent is responsible for registration and check‑out, PBX operations, mail and message service, all while providing outstanding service to our guests along the way. You will act as an advocate for the hotel, create personalized experiences, and build relationships that encourage repeat visits.

• Review arrivals noting special requests and block rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information.
• Complete all items on the appropriate (AM, PM, Overnight) check‑list by the end of shift.
• Conduct pre‑assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Open, secure, and balance out daily shift bank, counting and verifying cash, check, and credit card transactions during duty.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Communicate by telephone and/or radio with other departments:
  Reservations, Sales, Housekeeping, Bell Staff, and Valet.

$22 per hour.

• High school diploma or general education degree (GED) required.
• Previous experience in a Front Desk or customer‑facing role is preferred.
• Knowledge of immediate area, services, attractions, and events.
• Flexible schedule, able to work evenings, weekends and holidays.
• Work well under pressure, dealing with many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, and the ability to enter information accurately.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We encourage each of our employees to understand, accept, and celebrate differences among people—different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

For our complete EEO policy .

Be Yourself. Lead Yourself. Make it Count.