Strategic Account Manager-Central Region

Strategic Account Manager-Central Region

Chicago

Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an entrepreneurial company – where every member of the Harrow Family is encouraged to be the CEO of their job. Harrow’s values include innovation, patient access to affordable medicines, and a track record of supporting mission work around the world by providing free medicines to give or maintain the gift of sight to those most in need.

Learn more about Harrow and its culture to determine if you are the right fit to contribute as we build a company we are proud of.

Harrow’s ophthalmic pharmaceutical portfolio includes:

• A broad Dry Eye Disease product line
  , led by VEVYE and bolstered by products such as FLAREX and FRESHKOTE
• A peri-operative Surgical product line
  , led by TRIESENCE, and BYQLOVI
• A Rare and Specialty product line
  , including ILEVRO, NATACYN, and VERKAZIA
• A robust internal development pipeline with late-stage candidates including MELT-300, MELT-210, H-N08, and CR-01

The Central Region Strategic Account Manager at Harrow is responsible for driving sustained clinic-level adoption across priority ophthalmology practices, with a focus on converting ASC-connected clinics into consistent office-based utilization environments. This role will execute high-impact immersion strategies, build durable physician and staff relationships, and embed repeatable workflows that drive long-term demand.

Success in this position requires a highly motivated, field-oriented commercial leader who thrives in complex, multi-provider practices, excels at influencing clinical behavior change, and demonstrates disciplined execution across reimbursement navigation, program implementation, and account growth.

• Clinic Adoption & Immersion Execution:
  Lead targeted immersion days and structured adoption initiatives within prioritized high-value clinics, including procedure targeting, patient identification, and workflow integration.
• Drive conversion of ASC-connected practices toward routine in-office utilization when reimbursement and operational dynamics support the model.
• Partner with physicians and staff to embed repeatable processes that reinforce sustained adoption.
• Identify growth opportunities across provider segments within large group practices.
• Establish trusted advisor relationships with ophthalmologists, administrators, technicians, and billing teams.
• Maintain high-frequency, high-impact engagement to reinforce prescribing and procedural behaviors.
• Identify and cultivate physician champions and staff advocates to create site-level proof points.
• Leverage early successes to influence broader utilization across multi-site organizations and referral networks.

• Document immersion learnings, objections, workflow challenges, and competitive insights.
• Feed real-time field intelligence into Harrow’s Central Region strategy and Team Six execution playbook.
• Track account progress, conversion milestones, and adoption metrics.
• Ensure coordinated execution of sampling programs and clinic-day evaluations in alignment with brand strategy.

• Deliver compliant education on access, pricing, and reimbursement methodology.
• Partner closely with Market Access teams to address payer-specific questions.
• Support clinics in developing documentation and billing processes that enable confident in-office utilization.
• Help remove reimbursement-related barriers to accelerate office-based adoption.

• Minimum of 5+ years of pharmaceutical, biotech, medical device, or ophthalmic sales experience (ophthalmology strongly preferred).
• Proven success managing strategic accounts or delivering top-tier performance in complex territories.
• Established relationships across Central Region ophthalmology practices and surgery centers.
• Demonstrated ability to execute in-clinic programs and influence multi-stakeholder environments.
• Highly driven, resilient, and comfortable operating in ambiguous, fast-moving markets.
• Strong business acumen with the ability to analyze…