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Front Desk Manager

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Clarity Clinic
Full Time position
Listed on 2026-02-05
Job specializations:
  • Healthcare
    Healthcare Administration
Job Description & How to Apply Below

About Clarity Clinic, PLLC

Clarity Clinic is an interdisciplinary group private practice of Psychiatrists, Psychiatric Advanced Practice Providers (Physician Assistants), Psychologists, and Therapists. Our mission is to thoughtfully guide the whole person on their journey to find clarity and mental wellness by providing exceptional holistic care. Our staff of Psychiatrists, Advanced Practice Providers and Psychotherapists offer the latest medication, psychological assessment, and therapy treatment as we help guide our patients toward mental wellness and a balanced personal and professional lifestyle.

Our team offers a broad range of specialties, services, and orientations to support and help all people regardless of their place in life. This multidisciplinary approach allows us to provide holistic care in psychiatry, psychotherapy and much more.

Front Desk Manager

Front Desk Managers are instrumental in implementing and monitoring administrative, operational, and clinical workflows to ensure staff activities remain focused on patient care. As a Front Desk Manager, you strongly shape the culture of your site and manage a team of 3-5 Patient Care Coordinators (PCCs). You partner closely with the Clinic Operations Manager to facilitate growth at the practice. This is a full-time, in-person position.

Location: 3665 N Broadway

Shift

Schedule:

12:00pm - 8:30pm (Monday-Friday)

Duties & Responsibilities Front Desk Operations & Daily Coverage
  • Build, adjust, and maintain daily PCC schedules to ensure uninterrupted front desk and phone coverage
  • Proactively manage coverage risks and elevate staffing gaps to the Clinic Operations Manager with clear mitigation options
  • Reallocate PCC resources in real time based on patient volume, call queues, and operational demand
Clinic Readiness & Environment of Care
  • Conduct daily clinic readiness walkthroughs prior to first patient arrival or after last patient departure, ensuring rooms, devices, supplies, and shared spaces meet operational and safety standards
  • Enforce opening and closing procedures with an emphasis on accuracy and completeness
  • Identify recurring environmental or readiness issues and drive corrective process improvements
Provider Flow & Schedule Optimization
  • Review provider schedules daily to identify unfilled slots, double-booking risks,
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