Medical Assistant​/Patient Service Representative; PSR - IV Therapy Clinic - Per Diem; Chicago

Responsibilities

• Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts
• Directs all incoming telephone calls in accordance with the departmental phone and triage policy.
• Delivers detailed and accurate phone messages to the appropriate party (ies) in a timely manner, retrieving chart when necessary
• Schedules appointments, including walk-ins, for all designated providers within the practice following departmental policies and procedures
• Schedules appointments (phone or in-person) following all Revenue Cycle guidelines

• Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts
• Directs all incoming telephone calls in accordance with the departmental phone and triage policy.
• Delivers detailed and accurate phone messages to the appropriate party (ies) in a timely manner, retrieving chart when necessary
• Schedules appointments, including walk-ins, for all designated providers within the practice following departmental policies and procedures
• Schedules appointments (phone or in-person) following all Revenue Cycle guidelines

• Pulls and prepares medical charts in advance for appointments in accordance to hospital and departmental policy.
• Verification of all non-verified insurance policies
• Ensures all charts are prepared and present for current clinical day.
• Greets and interacts with patients following Advocate Health Care Point of Service Standards.
• Registers patients following all Revenue Cycle guidelines
• Provides new and established patients with paperwork within accordance to hospital/departmental policies and HIPAA guidelines.

• Anticipates the need for and completes, accurately and thoroughly forms and paperwork as necessary
• Performs initial work up of patients by taking all vital signs, height, weight, and documents the results in the medical record.
• Assures medical records data ie, results of tests, x-rays, and other notes are included in medical record for physician to review during the visit.
• Assist physician with patient examination and treatment when needed.
• Notifies appropriate clinical staff regarding patient needs and changes patient’s condition which requires expertise beyond MA scope of service.
• Follow the referral approval process.

• Confirms patient appointments daily. Cancel and reschedule appointment as request by patients when needed.
• Files patient medical charts, laboratory results, referrals, notes, and other supporting data daily to keep medical records complete and current
• Purges old files as needed in accordance to Record Retention Policies and Procedures. Prepare and submit all files to Iron Mountain Department.
• Always ensures patient confidentiality
• Sorts and distributes mail daily.
• Mails all correspondence letters/information generated by department (ie. laboratory result letters, etc.).
• Creates new patient packets and charts
• Order supplies and stock inventory daily. Stock inventory with supplies for IV Infusion Center and provider.
• Restock and clean exam rooms pre and post visits.
• Attends and completes all hospital and mandatory in-services and required training

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant Program
• MUST have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.
• 2-3 years of customer service experience in a high volume, multiple tasks, high stress environment.
• Experience handling difficult callers, customers, and patients.
• Basic knowledge of managed care and commercial insurance.
• Basic knowledge of medical terminology and billing and coding practices.

• Excellent communication and customer service skills.
• Demonstrates excellent ability to establish and maintain effective personal relationships.
• Comprehensive ability to conceptualize…