Unit Secretary-General Medicine 13E

Position: Unit Secretary-General Medicine 13E Full-time Days
The salary range for this position is $20.60 - $20.60 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located .org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Unit Secretary reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Unit Secretary is the receptionist for the patient care unit and is often the first person to greet and assist patients, visitors, and staff. The Unit Secretary coordinates the flow of information at the nurses' station in a positive and timely manner. The Unit Secretary assists physicians, nurses, and other health care providers in coordinating the patient's stay care and experience.

Responsibilities:

Customer Service:

* Extends courtesies to patients, staff, and visitors in a prompt and responsive manner in all communications.

* Assists in monitoring visitor/employee access including the presence of badges in all patient care areas including the visitor waiting areas and alerts security as necessary.

* Recognizes difficult patient, staff and visitor situations, facilitates communication and escalates appropriately.

* Assists and directs patients, staff and visitors according to hospital policies.

* Answers the phone promptly and transfers calls according to NMH phone standards using AIDET.

* Effectively coordinates calls on multiple lines simultaneously.

* Promptly and accurately answers and responds to all patient calls within identified timeframe via the nurse call system using AIDET.

* Recognizes patient care requests requiring urgent attention and escalates to appropriate staff.

* Assures patients with communication needs are identified at the nurse call system and calls are handled appropriately.

Medical Records:

* Prepares medical records on admission, discharge and transfer.

* Responsible for the maintenance of the patient medical record including but not limited to:

* Assisting the care team in obtaining and releasing medical records.

* Maintains paper record and remains informed of the location

* Places forms in the medical record including but not limited to discharge paperwork, outpatient records, home health orders, advanced directives and POLST,

* Scans appropriate forms into the electronic medical record (EMR) and notifies appropriate team members when additional documents are added to paper chart.

* Ensure nurse coverage is appropriately identified in EMR.

* Facilitates unit readiness for EMR downtime including but not limited to knowledge of downtime procedures and maintenance of appropriate forms.

* Assists in promptly reporting problems with EMR to the IT HELP desk.

* Verifies regulatory documentation at the point of care and escalates to the appropriate care team of any missing documents.

* Performs charge entry accurately.

Patient Flow:

* Performs admission, discharge, and transfer activities in a timely manner.

* Notifies the appropriate nursing staff and physician upon patient admission.

* Notifies appropriate nurse staff and physician when consulting teams arrive to the unit.

* Obtains patient identification if needed.

* Assigns appropriate caregivers in the nurse call system.

* Prepares patient chart: to be sent to medical records after patient discharge, for discharge to another healthcare facility, for transfer to another inpatient unit or the OR.

* Requests time for will-call…