Medical Social Associate- Bilingual

Overview

Medical Social Associate
- Bilingual

Hiring Department
:
Division of Specialized Care for Children (LCDB)

Location
:
Lombard, IL USA

Requisition : 1039322

FTE
: 1

Work Schedule
: 8:00AM-4:30PM

Shift
:
Days

# of Positions
: 1

Workplace Type
:
Hybrid

Posting Close Date
: 2/13/2026

Salary Range (commensurate with experience): $47,892. / Annual Salary

UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI).

Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities.

UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The DSCC Care Coordinator/Consultant-Bilingual provides limited care coordination services to families eligible for DSCC services within a particular geographic area, provides translation assistance to other Care Coordinators and Regional Manager, provides bilingual consultation to other members of the multi-disciplinary team utilizing skills and knowledge acquired from academic training and professional experience.

• Provides services as a coordinator assistant utilizing bilingual speaking, reading, writing, and translating skills through face-to-face, telephone, and written interaction.
• Provides support to the Regional Manager, including preparing confidential material.
• Independently coordinates RO equipment, supplies and other resources in support of care coordination activities.
• Records, prepares and transmits information, i.e., demographic and medical social data from applicants/recipients, families and Care Coordinators, including completing forms and letters in support of care coordination services.
• Enters, updates, and maintains applicant/recipient information in the Children's Health Information Management System (CHIMS) data base.
• Maintains and uses reminders/CHIMS Tickle Report to track needed follow-up for applicants/recipients.
• Receives and appropriately processes telephone and face-to-face inquiries from applicants/recipients and their families, providers and the general public about Division services including referral to other resources when ineligible for DSCC.
• Maintains confidential applicant/recipient records, filing documents using agency guidelines, including processing transferred, volume and discontinued records.
• Processes necessary information to determine DSCC eligibility on all applicants referred for services.
• Receives, processes and routes incoming/outgoing written applicant/recipient correspondence, reports, etc.
• Performs clinic duties, as assigned.
• Arranges for translation or interpreter services for applicants/recipients or their family, and if applicable to their area of expertise, provides bilingual translation to staff for children and their families with Limited English Proficiency (LEP) through face-to-face, telephone and written interaction.
• Assists Care Coordinators and families with care coordination activities, including activities such as staff support for clinics, satellites, referrals to other resources, arranging medical services for applicants/recipients.
• Assists in establishing DSCC Outreach programs and works independently at these events throughout the Regional Office area, including health fairs and community organizational meetings.
• Determines family's DSCC financial eligibility based upon submitted documentation.
• Assists Care Coordinators and families with private/public health insurance through effective benefits management practices for applicants/recipients.
• Assists with training of new staff.
• Provides back-up assistance for other staff.
• Participates in Division staff meetings and in-service training sessions.
• Provides care coordination services: develops a care coordination plan that is family-centered, community based and coordinated; facilitates the implementation of the care coordination plan; monitors the care plan activities; revises the care coordination plan to…