Cosmetic Concierge

Overview

Join Our Team at Chicago Cosmetic Surgery and Dermatology (CCSD) and Chicago Skin Science.

We are seeking motivated, emotionally invested, and passionate individuals committed to lifelong learning and making a meaningful impact in healthcare and aesthetics. We value team members who strive for excellence, innovation, and personal and professional growth.

About Us At CCSD, we bring together world-renowned, board-certified dermatologists and plastic surgeons dedicated to exceptional care that blends cutting-edge science with patient-centered compassion. Our practice offers a comprehensive range of services—from advanced medical and surgical dermatology to state-of-the-art cosmetic and plastic surgery procedures—designed to enhance appearance, health, and confidence.

Through our retail brand, Chicago Skin Science, we extend that expertise into skincare, offering products curated and recommended by our medical professionals. Located in the River North neighborhood, our state-of-the-art facility is a center for excellence in healthcare and aesthetics, surrounded by Chicago s iconic landmarks and creative energy.

Primarily responsible for daily cosmetic, plastics and esthetic operations of the Practice while supporting all aspects of the cosmetic patient experience. Directly oversees the Skin Science, Esthetics, and Concierge/Plastics teams, staffing, training, and processes for growth and development in all aspects. Serves as the subject matter expert on cosmetic, esthetic, and plastic surgery treatments, as well as skin care and wellness, ensuring proper communication and education between physicians, mid-level providers, associated management teams, and patients.

• Daily management and oversight of Cosmetic Concierges, Skin Science Brand Manager, Skin Science Ambassadors, Cosmetic Concierges, and Estheticians.
• Management and direction of the Cosmetic Concierge team for consultations, Estheticians and team productivity, and Cosmetic product patient experience.
• Manage and review duties with staff members to ensure they are completed accurately and in a timely fashion.
• Conduct cosmetic, store and esthetician departmental meetings and huddles for effective and efficient work flow.
• Hire and train the Skin Science Ambassadors, Estheticians and Concierge team.
• Collaborate with each employee that reports to the Director of Cosmetics; provide performance evaluations that are timely and constructive including coaching, counseling, and analyzing variances in monthly and quarterly sales; initiating corrective actions along with HR manager.
• Support the Skin Science Brand Manager to set up and manage goals of Skin Science ambassador staff.
• Collaborate and partner with Financial Director to communicate Profit and Loss, reports, weekly goals to meet quarterly bonuses for Skin Science Brand Manager, Skin Science ambassadors, Estheticians and Concierge teams.
• Evaluate and utilize supervisory techniques to solve problems and implement interventions where required.
• Demonstrate initiative and independent critical thinking skills when both working independently and while leading a team.
• Ensure business goals, deadlines and performance standards are met.
• Treat all patients and other staff members with respect.
• Attend and contribute to meetings as required.
• Ensure and deliver appropriate training for staff as required.

• Oversee weekly, bi-weekly, monthly, quarterly and/or as needed inventory analysis; identify and resolve discrepancies and problems.
• Communicate quarterly with Medical Director, providers, estheticians, cosmetics retail store staff, and marketing on new items for review and/or discontinuing, sharing final decisions with all staff.
• Review and manage backbar products, esthetic consumables, cosmetic consumable inventory and stock, monthly.
• Send purchase orders to the appropriate vendors, and order the approved inventory.
• Manage and audit physical counts of retail products, backbar products, as well as cosmetic consumables, weekly and monthly.
• Serve as a backup when necessary for Skin Science Ambassador and Cosmetic Concierge.

• Run and analyze monthly, quarterly and…