Case Manager

Overview

Note: If you are currently employed at Vivent Health, please log into UKG and submit your application through the My Company/View Opportunities page.

Get ready for something amazing! Vivent Health offers generous paid time off, including 12 paid holidays, 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer-subsidized medical, dental, and vision benefits, and gender-affirming care benefits. The package also includes employer-paid short and long-term disability, tuition reimbursement, certification and licensure assistance, and more. Benefits are available for part-time roles.

Working at Vivent Health is more than a job; it is a chance to join an organization dedicated to diversity and to making a meaningful impact in our communities and in the lives of the patients we serve.

• Equity Practices:
  Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.
• Professional Growth:
  Development opportunities, training programs, and events that promote cultural competence and awareness.
• Cross-disciplinary
  
  Collaboration:
  
  In our integrated HIV care and prevention model, collaboration across disciplines to deliver whole person care (medical, behavioral health, pharmaceutical, research, etc.).
• Delivery of Quality Patient Care:
  Our model supports positive health outcomes for patients.

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations. The Case Manager will be an integral part of our healthcare team, providing comprehensive and compassionate case management services to clients. Your role involves collaborating with healthcare professionals to address clients’ medical, social, and emotional needs and ensuring they receive the highest quality of care.

Winning skills and behaviors for success.

• Mainly works with clients who go to non-Vivent Health Clinics for HIV care. Main coverage for Case Manager on Duty.
• Conduct thorough assessments of clients  medical and psychosocial needs to develop individualized case management plans.
• Collaborate with healthcare providers to coordinate and facilitate delivery of medical services.
• Assist clients in accessing community resources, social services, and support programs.
• Act as an advocate for clients within the healthcare system to ensure their voices are heard.
• Provide timely crisis intervention services and support for clients facing medical, social, or emotional challenges.
• Maintain accurate documentation of case management activities, adhering to standards.
• Work with interdisciplinary healthcare teams to achieve optimal health outcomes.
• Provide health education and support to empower clients to participate in managing their healthcare.
• Assist team members in coverage and support other service lines when necessary (e.g., food pantry, prevention, telehealth rooming, front desk).
• Adhere to agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other policies.

Note:

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Required and preferred knowledge and experiences to succeed.

• Education:
  • Bachelor's degree in Social Work, Psychology, or related field, or equivalent lived experience if permissible by funder.
• Work Experience:
  • Previous experience in case management preferred.
  • Valid Government Issued Driver’s License required.
  • Experience working in healthcare and social service systems preferred.
  • Familiarity with coordinating and managing patient care plans.
  • Experience in providing crisis intervention services.
  • HIV experience in a healthcare environment or social services setting preferred.
• Technical
  
  Experience:
  • Ability to learn multiple databases and software systems.
• Soft Skills:
  • Strong interpersonal and communication skills.
  • Empathy and understanding of diverse cultural perspectives.
  • Ability to work independently and as part of a team.
  • Problem-solving and decision-making abilities.
  • Commitment to ethical standards and confidentiality.