Patient Access Coordinator

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Base pay range: $19.00/hr - $24.00/hr

At Insight Hospital and Medical Center
- Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients.

Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

The Patient Access Coordinator provides operational, auditing, and implementation support to the Patient Access Manager. This role supports daily departmental functions while ensuring compliance with organizational policies, the Employee Handbook, and Patient Access standards. The coordinator assists with auditing workflows, monitoring performance, and supporting the implementation of process improvements and departmental initiatives across all Patient Access areas. This position is not limited to the responsibilities outlined below and may be assigned additional duties as operational needs require.

• Operational & Managerial Support
• Support the Patient Access Manager with daily operational oversight and departmental coordination.
• Assist with implementation of new workflows, policies, and process improvements.
• Monitor staffing coverage, patient volume, and service levels; elevate operational risks or concerns as appropriate.
• Serve as a resource for frontline staff and assist in resolving operational issues.
• Perform additional operational duties as assigned in support of departmental needs.

• Conduct routine audits of Patient Access workflows, including registration accuracy, insurance verification, eligibility, documentation, and financial practices.
• Identify trends, deficiencies, and compliance gaps; report findings to the Patient Access Manager.
• Support corrective action plans and perform follow-up reviews to ensure compliance and sustainability.

• Perform and support Patient Access functions as needed, including:
• Patient registration and insurance verification
• Eligibility and authorization tracking
• Copayment, deductible, and self-pay collection support
• Financial counseling referrals
• Monitor work queues, incomplete registrations, and error reports to support timely resolution and revenue integrity.

• Ensure adherence to:
• Employee Handbook standards
• Attendance, conduct, and professionalism expectations
• HIPAA and patient privacy regulations
• EMTALA
• Support onboarding, training, and reinforcement of standard workflows.
• Provide real-time guidance and coaching within scope of role.
• Project & Implementation Support
• Assist with departmental projects and system initiatives.
• Support rollout and adoption of new workflows, tools, and technologies.
• Track implementation progress and report issues or barriers to leadership.
• Serve as a liaison between frontline staff and leadership during implementation phases.
• Patient & Stakeholder Communication
• Communicate professionally with patients regarding insurance coverage, financial responsibility, and registration processes.
• Address routine patient inquiries and elevate complex concerns appropriately.
• Maintain a patient-centered approach while supporting operational efficiency.

• Minimum of two (2) years of Patient Access or healthcare registration experience.
• Working knowledge of insurance plans, referrals, authorizations, and financial counseling workflows.
• Experience with hospital registration systems (Cerner, STAR, Meditech, or equivalent).
• Demonstrated ability to audit workflows and support operational improvements.
• Strong organizational, communication, and…