Clinical Operations Leader; Hybrid

Jaan Health is a leading care management company that helps healthcare providers deliver high-quality, personalized care to their patients between visits. Our platform, Phamily, combines advanced AI with human connection to make proactive care easier and more effective for care teams and patients.

As a clinical leader, you will guide clinical staff and care teams who bring this mission to life. Phamily’s technology supports teams so they can spend more time building trust and improving outcomes for patients. Together, you will strengthen a model of healthcare that values quality, connection, and results, while helping move the industry toward a more human and sustainable future.

Jaan Health is seeking a Clinical Operations Leader to lead, scale, and optimize our national virtual care delivery model. This leader will oversee a growing team of nurses, medical assistants, and clinical care coordinators delivering Chronic Care Management (CCM), Advanced Primary Care Management (APCM), and Value-Based Care (VBC) services to patients across the country.

This role sits at the intersection of clinical leadership, operational excellence, and technology-enabled care delivery. You will shape the operational strategy, drive performance outcomes, ensure clinical quality and compliance, and work closely with Product, Engineering, and Client Success teams to translate real-world care challenges into scalable solutions.

This role will directly report to the Director of Service Delivery and will work cross-functionally with Product, Client Success, and Clinical Leadership teams to ensure high performance, quality outcomes, and strong patient engagement.

This is a hybrid position that includes a competitive benefits package, featuring health insurance, paid time off, a 401(k) match, and opportunities for growth in a fast-paced healthcare technology environment. There is a preference for candidates who are located in Chicago or who are willing to travel to Chicago for client visits.

• Develop and execute the operational strategy for a national care delivery program, aligned with CCM, APCM, and VBC models
• Lead and grow a multi-layered clinical operations team (clinical managers, LPNs, MAs, care coordinators) to deliver efficient, high-quality, patient-centered care at scale
• Build and refine workforce planning models to meet growth and performance targets
• Partner with executive leadership to define success metrics, operational KPIs, and quality goals

• Partner with the Director of Service Delivery to ensure compliance with CMS regulations, HIPAA requirements, and other state and federal requirements
• Establish and monitor clinical quality assurance processes, escalation pathways, and continuous improvement loops to drive HEDIS/Stars measures
• Drive outcome performance across patient engagement, care plan adherence, documentation quality, and regulatory compliance
• Serve as a clinical escalation and decision-making authority for complex patient and operational issues

• Partner closely with Product and Engineering teams to shape the evolution of Phamily, ensuring platform design aligns with clinical workflows and operational priorities
• Translate frontline operational needs into product requirements, enhancements, and automation opportunities
• Collaborate with Client Success and Implementation teams to support client onboarding, program performance, and outcomes reporting

• Oversee daily operational performance while driving long-term process optimization and scalability
• Lead the design and deployment of standard operating procedures (SOPs), training programs, and quality frameworks
• Monitor and report on operational performance metrics, identifying trends and opportunities for improvement
• Build mechanisms to ensure consistency and accountability across distributed, remote clinical teams

• Support the creation of outcomes studies, leveraging internal data to demonstrate the clinical and economic impact of our programs
• Translate…