Revenue Cycle Strategy Manager

Overview

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

680 Lake Shore Drive

Job Description

The Patient Access Revenue Cycle Strategy Manager is responsible for developing, executing and ensuring the long-term success of revenue cycle initiatives related to patient registration, admitting, and financial clearance. The strategy manager collaborates with key stakeholders throughout Lurie Children’s to drive operational and strategic change and is accountable for leading a portfolio of projects designed to optimize the financial health of the revenue cycle.

The strategy manager has broad knowledge of revenue cycle functions and industry best practices. They have an insatiable desire for improvement and perform executive level financial and operational analyses to prioritize and drive improvement initiatives. The strategy manager oversees the entire project life cycle and ensures stakeholders remain committed, benefits are realized, and processes are maintained after implementation.

This position can be Hybrid or Remote

• Ensures strategic direction of revenue cycle initiatives that are aligned with goals and plans deployment of solutions in a way that benefits the organization.
• Implements a portfolio of data-driven, complex revenue cycle initiatives.
• Identifies and recommends opportunities for significant revenue and/or process improvement to revenue cycle and departmental leadership.
• Develops strong relationships throughout the organization to understand needs, maximize satisfaction and identify opportunities for continual improvement.
• Develops and delivers presentations on revenue cycle initiatives to stakeholders throughout the organization from executive leadership to front-line staff.
• Performs financial and operational data analysis in support of revenue cycle objectives.
• Serves as a revenue cycle methodology expert, researching trends, recommending best practices and optimizing workflows.
• Actively participates in revenue cycle strategic planning as directed by the Director, Revenue Cycle Innovation.
• Ensures sustained outcomes by analyzing initiatives at regular intervals to confirm alignment with defined benefits.
• Works effectively with all staff, including providers, senior executives, operational leadership and front-line staff.
• Collaborates closely with information management and operational process owners to develop and refine project plans to effectively achieve the desired outcomes including budgetary needs.
• Maintains accurate project plans to ensure timely completion of hospital billing initiatives.
• Demonstrates superior conflict management skills reinforcing a team-focused culture and ensuring barriers are identified and resolved before they impact strategic objectives.
• Follows established revenue cycle processes and protocols for effective program oversight.
• Fosters teamwork and camaraderie within revenue cycle and with departments across the organization.
• Other job functions as assigned.

• Bachelor’s degree required, master’s degree in a business or finance related field preferred.
• Five+ years operations experience in an Epic revenue cycle environment; certification in Epic Prelude, Cadence, and Referrals & Authorizations or experience as an Epic revenue cycle builder preferred.
• Experience in project management and system implementation; managing healthcare IT projects preferred.
• Excellent verbal and written communication, conflict and problem resolution skills.
• Excellent strategic, analytical and process/systems thinking skills.
• Demonstrated expertise with Teams, Excel, Visio, PowerPoint, Project and other Microsoft Office products.
• Excellent interpersonal skills, including ability to understand and articulate the needs of…