Emergency Care Tech - Emergency Department

Overview

Quality:
Provides quality patient care within the scope defined by the Nurse Practice Act and Trinity Competency Program. Contributes to the design and implementation of improved processes to achieve quality and excellent patient care and service.

• Provides assistance to RN staff in triage, admission, transfer and discharge of patient.
• Transport, transfer, lift and position patients as directed, using proper body mechanics.
• Provides postmortem care and assists in transport.
• Fits crutches and teaches crutch walking to patients under supervision of RN.
• Draws blood specimens according to policy and procedure manual for their people delivery to the laboratory in a timely manner. Performs capillary blood testing.
• Prepares unit, patient treatment area and stretcher to receive patient including routine cleaning of area and equipment.
• Demonstrates discretion; protects privacy of patient. Provides assistance by working with data entry entering appropriate information for patient dispositions.
• Actively participates in the collection, development and reporting of data for CQI initiatives. Inspects all patient rooms to ensure customer expectations and quality standards for cleanliness are met. Assists RN in provision of care to all assigned patients. Assists with application of posterior molds in orthopedic cases. Observation and timely reporting of patient needs and conditions to the RN. Take and record vital signs, weight, intake and output (I/O), as directed and notifies RN with abnormal results.
  
  Responds to patient’s call light immediately. Adheres to nursing policies, procedures and established nursing standards. Responds to emergency plans as directed by the department/unit responsibilities. Maintains unit cleanliness.
• Distributes nutrition service trays.
• Performs electrocardiograms.

• Customer Satisfaction:
  Provide all customers with appropriate services to meet their needs to assist the team in achieving success in their customer satisfaction strategies.
• Maintains positive relationships with all customers (e.g.: patients, significant others, physicians, and Associates).
• Serves as patient advocate to ensure that patient’s and customer’s needs are met in a timely and efficient manner and individualizes each patient’s plan of care.
• Resolves patient’s and customer’s concerns immediately using the defined Service Recovery scripts/process including using the Discretionary Fund.
• Review Patient Satisfaction data and participate in development of the team’s Action Plan for ? as related to ?.
• Participates in implementation of customer satisfaction strategies.
• Innovations:
  Contributes to the department and hospital innovation efforts to maximize excellence and build respect for services.
• Submits improvement ideas for Trinity Hospital and its services and participates in the implementation process as appropriate.
• Identifies improvement ideas within scope of responsibility, and assumes accountability for implementation and communication of plans and results.
• Participates in unit innovation opportunities and strategies.
• Utilizes creative measures to optimize customer satisfaction.

• Organizational Climate:
  Participates in an environment within the practice team that supports management philosophy, Trinity Hospital strategic plans and Advocate Healthcare strategies. Fosters an environment where Trinity values can flourish:
  Compassion - Care of the whole person;
  Equality - Everyone is respected;
  Excellence - Empowered to improve;
  Partnership - Pooling of talents as a team;
  Stewardship - Sensible use of resources.
• Participates with other Associates to create a cooperative team environment.
• Actively participates in unit meetings. Provides positive suggestions for improvement of nursing services.
• Communicates and collaborates effectively with physicians, nurses, directors and other healthcare members to assure delivery of quality care in a high stress environment.
• Participates in implementing planned changes and activities to improve nursing services, working environment or patient care.
• Holding self and others accountable for…