Patient Navigator

Updated: December 2, 2025
Location: Chicago, IL, United States
Job :12847

The Patient Navigator (PN) will provide essential services to patients, caregivers, and healthcare providers, ensuring seamless access to our client’s product, support, and resources. They are responsible for proactively and compliantly engaging with HCPs and patients at a local level to identify marketplace needs, provide disease state and product education, and to support appropriate utilization of our client’s access and fulfilment resources.

The PN will work collaboratively to provide training to ensure clinic staff are up to date on safety and proper usage of the product. Training will include drug administration, disease state awareness and insight into the patient’s journey. The PN will provide clinical expertise through utilization of clinical nursing experience and education to improve patient outcomes.

• Personalized, patient engagement at therapy initiation, through adherence and questions about medication, ensuring patients have what they need to initiate and stay on therapy
• Provide education, support and training to healthcare providers and patients on on-label product administration and treatment
• Handle initial inquiries and basic reimbursement questions
• Identify, gather, and document field generated HCP insights to support innovative medical strategies while complying with industry and corporate policies and procedures
• Demonstrate mastery of disease state, product and treatment landscape
• Engage with target customers, including advocacy groups, in or outside of office settings, including conferences to uncover marketplace needs
• Provide timely follow-up to questions and requests from HCPs
• Educate and champion utilization of client resources to drive optimal patient experience and care
• Collaborate with commercial and medical counterparts in assigned territory

• Bachelor’s Degree required
• Clinical Background Required – LPN/RD/RN/Pharm
  
  D/RPH, etc.
• 2 plus years of diabetes education experience with patient support team members with CDCES highly preferred
• Pharmaceutical industry highly preferred
• Strong interpersonal skills
• Excellent written and verbal communication skills

The annual base salary for this position ranges from $120,000 to $127,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and/or individual performance.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. We also encourage you to join our Talent Network to stay connected to additional career opportunities. Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Certain local governments or Syneos Health customers may have vaccine requirements; employees may be required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.

Benefits include a competitive compensation package, health benefits (Medical, Dental, Vision), 401k with company match, flexible PTO and sick time. Eligibility for paid sick time may vary by location. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

Discover what our more than 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, please contact us at:
Email: [email protected]