Substance Abuse Case Manager

About Us

At Sinai Chicago, we take health care personally. Excellence in health care is about more than just medicine, technology, tests and treatments, it is about really caring for people with dignity and respect. That’s what we do. We are dedicated to providing the best care to meet the needs of people, for our community, for our patients and for you.

The Substance Use Case Manager provides culturally competent case management services for clients who are in need of substance use and/or mental health services. The Case Manager works in collaboration with the patient, MAT Team, social workers, and physicians to assist patients in substance use related services. Services are provided in the inpatient and outpatient setting. This role also provides individual and family support, coordinates the warm hand‑off of clients, assists in triaging client needs, and arranges for appropriate services for outpatient substance use treatment.

• Provides assessment of substance use disorders, administers screening tools, and works with patients to provide treatment linkage.
• Provides individual and family support, therapeutic crisis intervention, and case management services.
• Assists patients with understanding different treatment options to restore the patient to their optimal level of functioning.
• Provides outreach (home visits, phone calls, letters) in accordance with agency/program guidelines.
• Provides direct services for 70% of work hours.
• Documents daily case management services provided and meets documentation time guidelines.
• Ensures all healthcare providers involved are current with case information and collaborates with patients' families, friends, and caretakers to effectively share information.
• Interacts with the healthcare team to further understand substance use, social and emotional factors that impact discharge planning and facilitate patients' treatments.
• Instructs and educates patients on procedures, healthcare provider instructions, and referrals.
• Identifies and recruits high‑quality healthcare referral agencies for continued care services.
• Provides outreach, monitoring and/or direct treatment services to clients.
• Conducts evaluations for suicide, violence, case management needs, and hospitalization.
• Triages patient needs and arranges appropriate services for patients.
• Identifies referral obstacles and potential high‑risk complications.
• Provides family education.
• Communicates with contracted agencies to coordinate the warm hand‑off of the client.
• Advocates for and with patients and families in utilizing resources and services.
• Trains in the use of Naloxone and is informed and/or can inform on the benefits of Naloxone.
• Provides culturally sensitive care to clients with substance use disorders or dual diagnosis.
• Performs other duties as assigned.

• Bachelor’s degree with a major in social services or a related field required; master’s degree preferred.
• At least one year of experience in the mental health field preferred.
• Two years’ experience in the substance use field preferred.

• Possesses effective verbal and written skills experience.
• Must be culturally competent.
• Experience with EPIC and MEDITECH software systems preferred.

• Certification of Alcohol and Drug Counselor preferred.

PHYSICAL DEMANDS:

• The employee is regularly required to sit; use hands to finger, handle or feel; talk or hear.
• The employee frequently is required to walk and stoop, kneel, crouch.
• The employee is occasionally required to stand.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT:

• General office environment and the noise level in the work environment is usually moderate.

BLOOD‑BORNE PATHOGEN EXPOSURE CATEGORY:

Category 1 - Job usually involves contact with patients or patient’s specimens. Exposure to blood, body fluids, non‑intact skin or tissue specimens, is possible.

Category 2 - Job may expose incumbent occasionally or in emergency situations to blood, body fluids, non‑intact skin or…