Phlebotomist Lead - Outpatient

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you will have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

The Lead Phlebotomist reflects the mission, vision and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• Under the leadership of the Supervisor/Manager the Lead Phlebotomist is responsible for the day to day performance, organization, and scheduling of staff assigned to centralized phlebotomy. The Lead Phlebotomist has responsibility to ensure that services provided in the department section meet customer expectations, and laboratory policies. Communication with shift supervisors, and other hospital/laboratory staff is expected in order to ensure teamwork.
  
  In addition, the Lead Phlebotomist, in conjunction with the Supervisor is responsible for gathering information and assisting in staff development and training. The Lead Phlebotomist is a working Lead, dividing time in the performance of services specific to phlebotomy duties.

• Assists in the hiring, training, and evaluation for phlebotomy service personnel.
• Teaches phlebotomy procedures to less‑skilled personnel.
• Provides coaching and performance improvement plans for Team members that are not meeting standards.
• Assists with communication and problem solving both intra‑ and interdepartmentally.
• Performs all the duties of a phlebotomist.
• Assists in providing for adequate staffing for phlebotomy services.
• Provides coverage during phlebotomy absences and vacations.
• Assists with revising and updating the phlebotomy training program.
• Assists with maintaining and writing policies and procedures relating to phlebotomy services.

• High School diploma or equivalent
• One year experience
• Previous supervisory skills
• PBT (ASCP) or equivalent certification.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception:
New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.