Care Management Navigator II

Job Description

Location:

Chicago, Illinois

Business Unit:
Rush Medical Group

Hospital:
Rush University Medical Center

Department: RUCC Development - A

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://(Use the "Apply for this Job" box below).).

Pay Range: $21.61 - $34.04 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

The Care Management Navigator II is responsible for providing bilingual navigation services to patients engaged in RUSH MD Anderson Cancer Center’s breast surgery clinics. The Care Management Navigator will utilize the established model of care management to support patients engaged with these clinics by assessing and addressing patient barriers to care. The Care Management Navigator will provide knowledge, education, and care coordination to empower patients and improve their ability to navigate services and systems.

This role will involve close collaboration with the breast surgery nurse navigator and other healthcare team members to ensure optimal patient care.

This position is part of the Supportive Oncology team, a multidisciplinary team supporting the Rush Cancer Center. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Center Customer Service Standards.

• High School diploma or GED and 3 or more year of experience in a healthcare or hospital ambulatory related setting.

• 2 years of navigator or a combination of a navigator and care coordinator experience with Comprehensive knowledge of multiple aspects of the program to provide coverage as needed for missing navigators

• 2 years of experience with electronic medical records

• Demonstrated knowledge and/or experience with case management-related service functions such as: patient interviews, discharge planning/social service basic assessment and referral processes, community resources, finance and payer communication processes and information systems.

• Proficiency with basic Microsoft Office programs required

• Advocacy, Cultural Mediation/Competency

• Written, verbal and exceptional interpersonal communication skills including providing emotional support and information for patients, helping patients understand their diagnoses, and maintaining communication with patients, families and health care providers to monitor patient satisfaction with the care experience

• Ability to multi-task, function independently, organize, and be self-motivated.

Preferred Job Qualifications

• Bachelors or Associates degree (health related area of focus such as social work, psychology or medical terminology) preferred.

• QBS Certification preferred if bilingual

Physical Demands

Competencies

Disclaimer
:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Job Responsibilities
:

• Provide bilingual navigation services to patients, families, and caregivers engaged with breast surgery clinics.

• Work directly with patients and their families to address acute barriers to care.

• Monitor new referrals and existing caseload of patients on a daily basis.

• Provide in-person and telephonic outreach as necessary to ensure care is delivered on a timely basis.

• Assess patients’ transportation and care coordination needs, along with any other barriers impacting their ability to attend appts.

• Develop action plans and basic care planning for low-risk patients.

• Implement interventions to ensure patients have support and resources to support successful…