Customer Advocate - Onsite

Position: Customer Advocate I- Onsite
Customer Advocate I
- Onsite page is loaded## Customer Advocate I
- Onsite locations:
IL - Chicago time type:
Full time posted on:
Posted Todayjob requisition :
R0047906

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.# #
** This is a Union Role**### #
** Job Summary**### Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.

Duties include:

conducting research; spends approximately 90% of the scheduled time on the phone according to business need.### ### ###
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* JOB REQUIREMENTS:

** High school diploma OR GED.
6 months customer service experience OR 6 months experience in an office environment.
Data entry and/or typing experience.
Interpersonal, verbal and written communication skills.
Analytical and organizational skills and independent decision making skills.
Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
PREFERRED

JOB REQUIREMENTS:

9 months customer service experience.
Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
Knowledge of medical terminology and anatomy.
Proven ability to learn quickly and adapt to change.
Referral preference given to applicants able to take and meet testing criteria.

This is a Union role!
** Sponsorship is not available**### ### ## HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.# #
** Base Pay Range**$18.00 - $31.11

Exact compensation may vary based on skills and experience.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.
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