Resource Coordinator - Outpatient Phlebotomy

Overview

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

Ready to join our quest for better?

• Performs all aspects of pre-analytic workflow appropriate for the specific support services laboratory section to ensure orders are entered correctly, specimens collected are appropriate for the test ordered and are correctly processed/transported.
• Customer Service:
  Answers telephone and prioritizes requests; follows up on telephone requests as needed; provides specimen collection instructions to customers when necessary.
• Verifies order:
  Verifies non-patient information (e.g., collection time) according to established protocol; handles unresolved orders; troubleshoots where needed; verifies with physician and/or nurses prior to LIS order entry to resolve unclear, duplicate, or otherwise ambiguous orders; enters orders; verifies specimens for add-on tests are available and acceptable and generates add-on test orders.
• Registers patients in computer:
  Registers patients on the computer according to established protocol; verifies patient demographics; verifies data entry of specimen/orders into the computer.
• Enters orders:
  Collecting, receiving, and processing of specimens; verifies specimens are correctly and completely labeled upon receipt; evaluates specimens for appropriateness and takes necessary corrective action; documents unacceptable specimens; prioritizes specimen processing based on established priorities; aliquots specimens according to established protocols; performs aspects of analytical testing appropriate for the specific laboratory section.
• Maintains test system integrity:
  Performs preventative maintenance on instruments/equipment; verifies reagents and supplies meet acceptability criteria; ensures sufficient reagents and supplies; notifies senior staff when minimum inventory level is encountered; performs and records all necessary quality control (QC); evaluates QC results and takes corrective actions.
• Performs specimen preparation:
  Performs necessary pretest specimen preparation; performs aspects of test management; coordinates workflow to accommodate STAT tests or fluctuations in work volume; monitors daily workflow; oversees and adjusts staff assignments and priorities; performs test review; follows notification protocols for results requests; troubleshoots and escalates problems as needed; prints pending logs and ensures pending tests are completed or cancelled when appropriate; performs post-analytic workflow to ensure accurate results are reported within time limits and correct billing.
• Post-test specimen storage:
  Stores and retrieves specimens and related materials; verifies and reports results; performs computer functions to release results; generates written reports; reviews printed reports and escalates as needed.
• Amends reports and responds to inquiries:
  Corrects erroneous reports; handles inquiries confidentially and according to policy; escalates unresolved inquiries as needed; stores documents and records according to protocol.
• Charge capture/billing:
  Performs billing or credits for tests and services; recognizes billing problems and escalates accordingly.
• Universal responsibilities:
  Ensures quality of operations; follows SOPs; operates instruments/equipment; uses computers per protocol; performs Quality System responsibilities; participates in training of new employees; performs other duties as assigned to maintain quality of operations.
• Ensures safety of operations:
  Follows safety procedures and uses PPE; maintains a clean and organized work area.
• Provides service excellence:
  Answers phones using NMH etiquette; maintains patient confidentiality; assists patients and other contacts; supervises Assistant Technician tasks under Manager; prepares employee work schedules; contributes to PMP evaluations; participates in QM statistics and ATR reconciliation; provides support when problems arise; liaises with pathology and admitting sections.

Required

• High School Diploma or equivalent; computer data entry experience.

Preferred

• Three years of experience in appropriate support services area.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history…