Care Management Navigator II

Overview

Location:

Chicago, Illinois

Business Unit:
Rush Medical Group
Hospital:
Rush University Medical Center
Department: RUCC Development - A
Work Type:
Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule:

8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits. Pay Range: $21.61 - $34.04 per hour. Rush salaries are determined by factors including education, job-related experience and skills, internal equity, and industry market data. Offers may vary depending on the circumstances of each case.

Summary

The Care Management Navigator II is responsible for providing bilingual navigation services to patients engaged in Rush MD Anderson Cancer Center’s breast surgery clinics. The Navigator uses an established care management model to assess and address patient barriers to care, provide knowledge, education, and care coordination to empower patients, and improve their ability to navigate services and systems. This role collaborates with the breast surgery nurse navigator and other healthcare team members to ensure optimal patient care.

This position is part of the Supportive Oncology team, a multidisciplinary team supporting the Rush Cancer Center. The individual in this role adheres to Rush mission, vision, values and complies with Rush University Medical Center Customer Service Standards.

Other Information

Required

Job Qualifications:

• High School diploma or GED and 3 or more years of experience in a healthcare or hospital ambulatory related setting.
• 2 years of navigator experience or a combination of navigator and care coordinator experience with comprehensive knowledge of multiple aspects of the program to provide coverage as needed for missing navigators
• 2 years of experience with electronic medical records
• Knowledge and/or experience with case management-related service functions such as patient interviews, discharge planning/social service basic assessment and referral processes, community resources, finance and payer communication processes and information systems
• Proficiency with basic Microsoft Office programs
• Advocacy, Cultural Mediation/Competency
• Written, verbal and exceptional interpersonal communication skills including providing emotional support and information for patients, helping patients understand their diagnoses, and maintaining communication with patients, families and health care providers to monitor patient satisfaction with the care experience
• Ability to multi-task, function independently, organize, and be self-motivated

Preferred Job Qualifications

• Bachelor's or Associate's degree (health-related area such as social work, psychology or medical terminology) preferred
• QBS Certification preferred if bilingual

Competencies

Physical Demands:
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities

• Provide bilingual navigation services to patients, families, and caregivers engaged with breast surgery clinics.
• Work directly with patients and their families to address acute barriers to care.
• Monitor new referrals and existing caseload of patients on a daily basis.
• Provide in-person and telephonic outreach as necessary to ensure care is delivered on a timely basis.
• Assess patients’ transportation and care coordination needs, along with any other barriers impacting their ability to attend appointments.
• Develop action plans and basic care planning for low-risk patients.
• Implement interventions to ensure patients have support and resources to support successful appointments.
• Educate patients on available resources and be knowledgeable of available programs to address social determinants of health (SDOH) and other barriers to care.
• Provide assistance with insurance as needed, including connecting patients with resources for enrollment or addressing lapses and insurance challenges.
• Improve and further develop existing workflows.
• Ensure compliance with quality measures to improve identified outcomes (e.g., Health Risk Assessment, high utilizers).
• Collaborate with Supportive Oncology team, breast surgery staff, and other providers as needed regarding patient care needs.
• Acquire comprehensive knowledge of Supportive Oncology navigation services to provide coverage and assist with team caseloads as needed.
• Engage in American Cancer Society’s Leadership in Oncology Navigation trainings and other professional development opportunities.
• Document all patient interactions in Epic electronic health records system.
• Promote the Rush Supportive Oncology program and refer patients to internal Rush services as appropriate.
• Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.