Patient Benefits Specialist-Ashland

Who We Are
If you want to work for a mission-driven organization that's impacting community health care both on a local and national level, then Access Community Health Network (ACCESS) may be the perfect place for you. As a nationally recognized leader in community health, we continue to innovate and improve our integrated care model to address the total health and wellness of our patients.

Our dedicated staff are committed to advancing health equity and making a long-term impact on the health outcomes of the more than 150,000 patients that count on ACCESS as their medical home each year.

Position Summary

The Patient Benefit Specialist is responsible for working directly with patients to ensure a clear understanding of insurance coverage, financial responsibilities, and available payment options.

Conduct benefit orientation and explain financial requirements
Perform financial assessment interviews and screen for coverage/eligibility
Verify third-party and other healthcare coverage
Assist with program enrollment based on assessment results
Enter and maintain accurate benefit information in EHR
Support patients with Medicaid applications and redetermination
Guide patients through the revenue cycle process and support services

Requirements

High school diploma or GED.
Minimum of two (2) years of customer service experience.
Prior experience with All Kids and Moms & Babies (MPE) programs preferred
Knowledge of Medicare, Medicaid, Marketplace insurance, and HMO regulations preferred

Knowledge of Electronic Health Records (EHR), especially EPIC preferred

Intermediate proficiency in Microsoft Office products (e.g., Word, Excel, Outlook).
Ability to communicate clearly and effectively with diverse patient populations.
Strong organizational and multitasking skills are essential.
Bilingual in English and Spanish a plus

Working Conditions/Equipment

Normal office environment regularly
Health Center environment occasionally
Local travel between health centers and community events is required; mode of transportation required

Benefits

Tuition reimbursement and scholarship program
Comprehensive healthcare coverage including Medical, Dental, and Vision
Generous PTO after introduction period
403(B) retirement plan and financial resources to help you save and plan for your retirement
Life Insurance
Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace