Admissions Specialist

Overview

Location:

Chicago, Illinois

Business Unit:
Rush Medical Center

Hospital:
Rush University Medical Center

Department:
Patient Access

Work Type:
Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule:

8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://(Use the "Apply for this Job" box below).).

Pay Range: $18.87 - $29.73 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

The Admissions Registration Specialist II is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist II is responsible for the orientation to standard works of principle responsibilities of new staff. The Admissions Registration Specialist II will perform all functions in a courteous and respectful manner, advocating for the patient’s best interest and wellbeing.

Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

• With a high degree of accuracy collects, verifies and enters into Epic the patient s demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
• Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, , insurance card, MIMS, OBS, COB, etc.
• Consistently and accurately obtains and interpret the patient s insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
• Has the ability to determine the patient s financial obligation and communicate this information accurately and with respect to the patient.
• Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
• Understands and is able to communicate coverage-related concepts to the patients, i.e. pre-certification and out-of-network.
• Proficient in navigating their own EPIC WQs, as well as assisting in other team members WQs in order to maximize department’s ability to move performance of registration duties.
• Ability to function as a preceptor for new hire orientation by assisting the supervisors in monitoring the new hire’s ability to perform the SOW of their job. Acts as a resource to new staff by answering questions, assistance of daily job functions and corrections of errors.
• Upon decision of patient’s admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient’s payer to ensure that the payment for patient’s inpatient stay is secured.
• Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
• Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
• Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
• Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information…