Hospital Operator- Chicago, IL

Hourly Pay Range

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Sign on bonus: (if applicable)
• Position:
  Hospital Operator
  • Sun-Thu 10:00pm-6:30am
• Location:
  
  Chicago, IL
• Full Time/Part Time:
  Full Time
• Hours:
  
  Monday-Friday:
  Sun-Thu 10:00pm-6:30am
• Required Travel:

The [title] serves as the primary point of contact for all incoming calls to the hospital and is responsible for efficiently directing calls, taking messages, and providing information to callers. This role plays a vital part in the smooth operation of the hospital's communication systems, ensuring that all calls are handled promptly and professionally.

• Professionally and courteously answer all incoming calls, routing them to the appropriate department or individual.
• Offer general information about the hospital, such as visiting hours, location, and services provided, to callers.
• Accurately record and relay messages to hospital staff, ensuring important information is communicated in a timely manner.
• Respond to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.
• Keep detailed and accurate records of all incoming and outgoing calls, messages, and communication activities.
• Help callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.
• Use hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues.
• Adhere to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality.
• Provide excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.

• Bachelor's Degree Preferred
• Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required.

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities