Patient Navigator - Transitions of Care; Hybrid

Overview

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 13 sites in Chicago and suburbs, is looking for a valuable addition to Patient Programs and Support Services. The Patient Navigator conducts risk assessments, schedules appointments, and links patients to needed resources and supportive services within and outside Erie. The Patient Navigator works closely with providers, clinical care team members, and patient program staff to identify and support patients.

• Conducts telephonic outreach and support to patients or individuals who are transitioning from hospitals and other care settings back to primary care.
• Completes assessments, coordinates follow-ups with patients who need help navigating the healthcare system, resources, and complies and completes documentation.
• Collaborates with Erie’s Licensed Care Managers (LCMs) - Transitions of Care to provide care coordination services to facilitate transition of care between hospital, consulting physicians, community resources, and Erie, including handling cases that require follow-up per external partner request.
• Provides resources to patients based on identified needs, or links patients to other teams that may be able to assist.
• Conduct chart reviews, utilizes electronic medical records, conducts brief assessments and motivational interviewing, and documents patients reported medication management.

• High School Diploma or equivalent required
• Associates degree, some college or bachelor’s degree preferred

• Required: Minimum one (1) year of experience identifying, referring to, and working with patients/clients in community-based organizations and/or healthcare setting required.
• Basic computer skills required
• Attention to details required
• Strong interpersonal and oral communication skills required
• Comfort using telephonic interpretation services required

• Preferred: Associates degree, some college or bachelor’s degree is a plus
• Bilingual (English/Spanish) is a plus.

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more. Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary.

Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.