Welcome Coordinator - Bilingual Spanish

Title

Welcome Coordinator - Bilingual Spanish

Oak Street Health (part of CVS Health)

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. They perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience and make Oak Street a great place to work.

They are expected to be friendly and highly flexible.

• Welcoming patients and guests
• Conducting visit check‑in and assisting patients with required forms
• Collecting co‑pays
• Updating patient information and making changes in the electronic medical record platform
• Scheduling / rescheduling appointments within the electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

• Strong computer skills and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

• Experience in a customer‑service setting
• Some college education

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity

40 hours

Full time

$17.00 - $31.30 per hour (base hourly rate or annual salary)

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellbeing of our colleagues and their families. Our benefits include:

• Affordable medical plan options, a 401(k) plan (including company matching), and an employee stock purchase plan
• No‑cost programs for all colleagues: wellness screenings, tobacco cessation, weight management, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits

The application window for this opening will close on 07/09/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.