Chief Medical Officer

Organizational overview

IWS Family Health (IWS) is a more than 100-year-old organization dedicated to helping children and families grow healthy, strong, and confident by providing trusted, high-quality, coordinated healthcare. At IWS, we envision a community where every child and family thrives with healthy bodies and minds.

Our Logan Square location offers full-service care including pediatrics, family medicine, behavioral health, dental services, and more. Our new pediatric site in Dunning extends our reach, and we’re excited to soon open our third location in Belmont Cragin.

We recognize that health is not one-dimensional. It’s complex. It’s personal. It involves the body, the mind, the community, and often, social and economic realities that cannot be ignored. That’s why we’ve embraced an integrated approach that meets children and families where they are—one that blends complementary healthcare services into a coordinated, person-centered model of care for better outcomes.

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IWS is seeking a transformational leader, who will integrate and direct our holistic care model. The IWS Chief Medical Officer (CMO) serves as a key member of the senior leadership team, responsible for advancing the IWS mission, vision, and strategy. This position is responsible for designing, delivering, and continuously improving a holistic program of high-quality medical care that is responsive to the evolving health needs of our patient population and community.

We estimate that this role will be 75% administrative and 25% clinical.

• Ensure the delivery of high-quality primary health care that addresses unmet community need for holistic care.
• Lead a program that integrates primary care with behavioral health, dental care, and developmental and social services that attends to social and environmental factors affecting health and child development.
• Ensure that the IWS scope of practice and its implementation are fully compliant with the federal HRSA requirements to operate as a Federally Qualified Health Center (FQHC) Look Alike.

• Recruit, supervise, ensure quality, and evaluate our primary care medical providers, nurse practitioners, physician assistants, and midwives as well as our dental, behavioral health, and other clinical teams.
• Ensure that effective systems are in place for medical provider credentialing and privileging as well as for insurance contracting and provider enrollment.
• Support the professional development of the primary care team and monitor and promote provider satisfaction.
• Promote effective, timely, and accurate use of electronic medical record and other information systems to ensure high quality documentation.
• Develop and implement practice management policies and standards for the delivery of primary care at IWS; develop and oversee expectations for practice management that fosters high quality care, consistent productivity, innovation, and clinical team collaboration.
• Support methods to ensure patient access to care and removal of access barriers such as language and transportation.
• Ensure consistent provider availability in compliance with federal standards for FQHC Look Alikes.
• Ensure that a mechanism is in place for patients to make after-hours contact with the primary care team.
• Plan for patient access across a continuum of care, including hospital, subspecialty, imaging, pharmacy, and emergency care, and develop relationships to facilitate scheduling, admissions and records transfer as needed.
• Ensure patient transfer and emergency policies and ensure their proper implementation.
• Oversee the organization’s quality improvement and assurance program, including by supervising the Director of Quality, evaluating patient satisfaction and engagement, and ensuring the implementation of continuous quality improvement and assurance, accreditation, and clinical compliance with external funding and regulatory entities.
• Ensure compliance with collaborative agreements.
• Provide medical guidance to other clinical staff including psychologists, social workers, nurses, care…