Patient Service Representative

Join to apply for the Patient Service Representative role at Esperanza Health Centers
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Location:

Esperanza Brighton Park North (4700 S. California Ave.) | Job Type: Full-time | Salary: $19.00 - $23.00 per hour.

Benefits:

• BCBS Medical PPO Plans
• Ameritas Dental
• Eye Med Vision
• Tuition Reimbursement up to $5,000 per year
• 10 Paid Holidays and 16 Days of Paid Time Off

• Ensure excellent customer service by greeting patients, visitors, and families in a professional and friendly manner utilizing the AIDET framework.
• Assist patients with the check-in/check-out process, ensuring all required forms are completed.
• Provide accurate information regarding appointments, services, insurance and other coverage options, and health center policies.
• Maintain confidentiality and security of patient information in compliance with HIPAA and health center policies.

• Attend and participate in daily huddle to support efficient and smooth patient flow.
• Communicate regularly with other care team members—especially Medical Assistants and providers—to ensure efficient daily operations and to manage changes effectively.
• Coordinate communication between patients, clinical staff, and other team members.

• Schedule patient appointments, including follow-ups and reschedules or cancelations, according to provider availability and patient needs.
• Confirm and verify patient appointments, ensuring accuracy and timely updates.
• Collaborate with the care team to adjust schedules based on patient flow and provider availability.

• Register new and returning patients, verifying demographic information and insurance details and documenting appropriately in the medical record.
• Obtain and update insurance information and verify coverage and eligibility for each appointment.
• Conduct financial assessments and educate patients on health center programs, sliding fee scales, and other payment options.
• Ensure patient compliance with financial responsibility as agreed upon during initial visit.

• Maintain patient records in accordance with health center policies and regulatory requirements.
• Assist with managing incoming calls, responding to inquiries, and redirecting calls to appropriate departments.
• Assist with patient billing and other inquiries.
• Process payments, issue receipts, balance daily receipts and prepare daily deposit.
• May provide coverage support at any Esperanza Health Centers clinic during staffing shortages as needed.
• May participate in community outreach events, such as health fairs, and represent the organization as needed.

• Minimum 1 year of experience in admin/front desk role required, preferably in a healthcare setting.
• High school diploma or equivalent required; associate degree in healthcare or related field preferred.
• Bilingual English/Spanish proficiency required.
• Experience with AIDET customer service excellence framework preferred.
• Excellent customer service skills.
• Computer and internet literacy, and data entry skills.
• Proficiency in electronic health records (EHR) systems, a plus.
• Strong verbal and written communication skills, with the ability to explain health center procedures to patients clearly.
• Strong interpersonal skills and ability to work as part of a care team in a fast-paced environment.
• Excellent organizational skills, attention to detail, and ability to multitask.
• Knowledge of insurance verification processes and billing practices, a plus.
• Demonstrated commitment to providing excellent customer service and patient support in a culturally sensitive manner.

Esperanza Health Centers is an Equal Opportunity Employer (EOE) according to Title 44, Ill. Administrative Code, and Subpart C Section 750.150.