Phlebotomist - Outpatient

Position

Phlebotomist - Outpatient, Full-Time, Days at Northwestern Memorial Hospital

$19.81 – $25.75 per hour. Placement within the range is based on experience, internal equity and collective bargaining agreement for unionized roles.

• $10,000 tuition reimbursement per year ($5,700 part-time)
• $10,000 student loan repayment ($5,000 part-time)
• $1,000 professional development per year ($500 part-time)
• $250 wellbeing fund per year ($125 part-time)
• Matching 401(k)
• Excellent medical, dental, and vision coverage
• Life insurance
• Annual employee salary increase and incentive bonus
• Paid time off and holiday pay

Additional benefits include a reimbursable wellbeing fund, flexible work options, comprehensive training, mentorship, educational support, student‑loan repayment, and opportunities for volunteer service.

The Phlebotomist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and regulatory standards.

The Phlebotomist provides expert phlebotomy services and demonstrates excellent customer service and communication skills. The role functions as part of a highly effective team that consistently puts "Patients First."

The Phlebotomist is responsible for venipuncture collection and specimen processing, including order entry, verification of test results, patient information retrieval, and lab reception/clerical duties.

• Performs phlebotomy and lab specimen collections per age‑related standards and departmental policies.
• Demonstrates the AIDET model and optimizes patient safety to reduce medical/health‑care errors.
• Receives and reviews physician orders, ensuring all necessary information is included for appropriate lab services; enters accurate orders.
• Communicates with patients using a patient‑communication model and provides appropriate post‑phlebotomy care.
• Processes specimens in a timely manner to ensure stability and integrity, including labeling, centrifuging, aliquoting, freezing, and packaging.
• Reviews/records refrigerator temperature and QC/QA records; reports concerns through the Corrective Action Log to maintenance.
• Understands operation and maintenance of equipment; follows up on outstanding orders, and communicates results to appropriate parties.
• Notifies the laboratory and/or physician of specimen procurement problems.
• Maintains a safe work environment, adheres to biohazard waste procedures, and ensures proper storage and pickup of biohazardous waste.
• Performs lab‑related clerical duties: order entry, verification, patient information retrieval, email, medical record systems, handheld and desktop devices, supply inventory management, filing, and sanitizing equipment.
• Uses department resources efficiently; participates in cost‑reduction and workflow optimization.
• Adheres to continuing education expectations; completes competency assessments.
• Demonstrates teamwork, professional interaction, and assistance to others.
• Applies critical thinking and sound judgment to investigate and resolve challenging situations.
• Complies with all organizational policies regarding ethical business practices.
• Performs other duties as assigned.

• High school diploma or equivalent.
• Phlebotomy certification from a nationally recognized organization or training from a phlebotomy school, medical institution, or at least one year of phlebotomy experience in a healthcare setting; or CMA certification.

• Experience performing phlebotomy on a broad range of patient types.
• Experience with processing lab specimens, transferring specimens, and handling a centrifuge.
• Familiarity with medical EMR systems.
• Knowledge of medical terminology.

Northwestern Medicine is an equal‑opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check including criminal history on new hires and, at times,…