Mental Health Professional; Mobile Crisis Response – Engagement Specialist

Description

Job Title: Mental Health Professional (MHP)

80% Mobile Crisis Response – Engagement Specialist

Department: Mental Health

Reports to: The Mental Health Program Director / 590 Program

Job Type: Full Time, Salary, Exempt

Job Location: Chicagoland area

Salary Range: $50,000 – $57,000

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing advocate, educate and empower individuals and their families.

The Engagement Specialist works as a member of a multi-disciplinary team providing primarily mobile crisis response services. Their team works to assess the immediate crisis, literally meeting our clients where they are (within our catchment areas), determine stabilization options and provide support as someone who has experienced and considers themselves in recovery from, their own mental health and/or substance use issue.

This position will also provide 80% of their time and effort to participate with our mobile crisis response team, which is a 24/7 mental health crisis call line, with a focused effort on evening and weekends, including outreach and engagement activities, with the additional 20% working as a Mental Health Professional within our overall mental health program.

At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value:

• Dedication – Embodying effective and transparent leadership and quality client care.
• Education – Preventative programming and clinical services based on industry standards, competence and outreach.
• Accountability – Consistent service delivery, measurable success and sensible financial management.
• Advocacy – Empowerment, reduction of treatment stigma and relationship building with partners.
• Compassion – Embracing culturally diverse communities and equality through sensitivity to individual needs.

With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure and we pride ourselves on developing dedicated and supported team members.

• Assists in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team members providing clinical intervention.
• Establish rapport, share experiences, and strengthen engagement with the individual experiencing the crisis throughout all Crisis Programs.
• Willingness to self-disclose personal lived experience in mental health or substance use recovery (or both) for the benefit of supporting the individuals’ receiving services.
• Role model positive recovery behaviors with clients in Crisis Programs.
• Provides skill building and case management to clients with identified need.
• Participates in team meetings to assess clients’ progress.
• Taking shifts responding to referrals on our 24/7 mental health crisis line, this staff, with immediate access to a QMHP, will prioritize responding to the callers where they are, within our designated service areas within 90 minutes of receiving a mobile crisis response call.
• Provide Mobile Crisis Response services, including assisting with the IMCAT, Crisis Safety Plan and referral, per the grant and licensure obligations.
• Follow up appropriately, with, crisis stabilization, case management or providing the warm handoff to another referral.

• Participate in outreach activities necessary to offer services, engage participation in a non-coercive manner and increase opportunities for professional development.
• Develop, maintain and establish linkages and relationships…