Pharmacy Technician Specialist-Specialty Pharmacy Fulfillment Operations, Day Shifts

Pharmacy Technician Specialist – Specialty Pharmacy Fulfillment Operations (Full-time Day Shifts)

At Northwestern Medicine, each patient interaction helps cultivate a positive workplace. As part of our team, you’ll join our quest for better health care across the Northwestern Medicine system. We provide competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits to support our employees.

The Pharmacy Technician Specialist reflects the mission, vision, values, and adherence to NM’s Code of Ethics, Corporate Compliance Program, and all regulatory and accreditation standards.

• Identify, research, and resolve issues and consumer complaints
• Check incoming prescriptions for completeness of all required information needed for processing
• Possess working knowledge of participating third‑party payors and their requirements
• Establish and maintain open communication with pharmacy operations analysts regarding third‑party billing issues and centralized procurement team regarding ordering and inventory matters
• Assists with prescription audits as needed
• Educate pharmacy staff regarding third‑party billing policies and procedures as needed
• Answers and triages patient, provider, and third‑party calls to appropriate individuals adhering to phone scripts in a courteous and professional manner
• Contact payers for lost medication, replacement, or vacation overrides
• Troubleshoot and resolve billing rejections and subsequently rebill claims to appropriate carriers for all commercial, federal, and state insurance plans
• Verify and accurately update patient demographic information in appropriate system(s)
• Document patient’s insurance information in appropriate system(s)
• Refer and document any clinical questions regarding prescriptions, drug information, or health conditions requiring follow‑up to a pharmacist
• Utilize case management and pharmacy software systems to schedule prescription refills and adjudicate claims
• Coordinate prescription orders accurately and appropriately, including, but not limited to, “ready at” date, time, and shipping/delivery method
• Perform point‑of‑sale functions
• Understand and adhere to drug specific Risk Evaluation and Mitigation Strategies (REMS) requirement and identify what is needed for REMS fulfillment. Complete any REMS forms and authorizations required from the pharmacy. Print drug‑specific medication guides to be dispensed with prescription when needed
• Complete prescription return‑to‑stock reports in a timely manner to meet compliance requirements
• Access, input, and retrieve information on pharmacy computer system to create labels for prescriptions
• Possess thorough understanding of the processes and procedures for shipping patient’s medications and can independently resolve any complications
• Spend ≤ 5% of time on quality management of the program
• Supports the Northwestern Medicine Ambulatory Pharmacy team to enhance workflow for clinical pharmacy services throughout the network
• Responsible for providing access to medications for patients by completing Prior Authorization Requests, co‑pay assistance programs, medication assistance programs, and benefits investigation
• Coordinates with third‑party insurance, clinical staff, and patients to effectively process prior authorization requests for medications within the prescribed timelines
• Directly enrolls eligible patients into manufacturer patient assistance co‑pay programs

• Initiates and facilitates all drug purchasing for the pharmacy department.
• Monitors stock levels; evaluates previous purchasing and utilization patterns and anticipates needs.
• Maintains appropriate drug inventories.
• Coordinates the receipt of all deliveries, restocks storage areas and rotates stock as necessary.
• Develops and maintains sources and mechanisms to obtain drug supplies on an emergency basis interacting with local hospitals, pharmacies, alternative vendors, etc.
• Facilitates all returns and credits of expired or unneeded drugs.
• Takes appropriate action on drug recalls.
• Processes inter‑department billing. Performs monthly…