Bilingual Spanish - Patient Service Representative

Join to apply for the Bilingual Spanish - Patient Service Representative role at TCA Health Inc.

- NFP

4 weeks ago Be among the first 25 applicants

$18.00/hr - $20.00/hr

Job Title:

Bilingual Patient Service Representative | Pay Range: $18 - $20 per hour | Department: PSR

TCA Health, a Federally Qualified Health Center located on Chicago's far south side, has been a provider of innovative, accessible, and quality primary care, dental, behavioral health services and more to Chicagoland's underserved communities for over 50 years. The culture at TCA Health is one of service and commitment. Our team of dedicated professionals is the reason why TCA Health continues to be one of Chicago’s leading Federally Qualified Healthcare Centers.

• Compassion:
  We are kind, considerate, and caring.
• Accountability:
  We take ownership for each person’s experiences.
• Respect:
  We treat each person with dignity.
• Excellence:
  We seek the highest level of performance in all we do.
• Stewardship:
  We strive for racial and health equity, diversity, and inclusion by delivering quality health care and access for all.

The Patient Service Representative is responsible for processing and updating patient information, scheduling appointments, and organizing the front desk to ensure a proper and efficient process. They greet all patients and clients professionally. Bilingual (English & Spanish) is a bonus, not required. Full- and part‑time positions are available.

• Greets patients and visitors, determines their needs, and directs them accordingly.
• Provides new patient information sheets and ensures completeness and accuracy.
• Processes necessary documentation, including registration, insurance verifications, initial fee collection, and routing to the appropriate clinic, personnel, or department.
• Verifies patient’s insurance status on established patients and notes insurance status on the super bill.
• Enters and maintains demographic data for patients in Health Pro and attaches a copy of patient’s insurance information, , or claim to the super bill.
• Assists clients in completing necessary forms for registration and medical records requests.
• Collects co-payments during patient check‑in.
• Ensures the client receives quality and professional customer service throughout their visit.
• Practices proper telephone etiquette at all times.
• Handles incoming phone calls; answers questions, provides information, directs calls, and takes messages.
• Returns patient messages for scheduling appointments.
• Schedules physician appointments, retrieves appointment lists for the next business day, and makes/checks off appointments per physician guidelines.
• Cancels and reschedules appointments as necessary.
• Prints appointment schedules for nurse and physician check‑off.
• Calls to remind patients of scheduled appointments the day before.
• Schedules patients’ next appointments.
• Collects fees for patients when lab work is needed and processes payments on balance.
• Organizes super bills in insurance order, ensuring none is missing.
• Compares super bill count to the number of patients on the sign‑in sheet.
• Processes charge entry and maintains client confidentiality.
• Prepares front desk area for the next business day.
• Takes initiative to improve organization, efficiency, and customer service.
• Back‑ups front- and back‑office personnel as needed.
• Deals tactfully and effectively with patients, visitors, staff, and physicians.
• Maintains regular and reliable attendance.
• Performs other duties as assigned.

• High School Diploma/GED.
• Minimum of one (1) year of customer service experience.
• Minimum of one (1) year of medical billing experience.
• Knowledge of Health Pro and GE Centricity software preferred.
• Able to work independently.
• Willing to travel to other sites as necessary.
• Able to adapt to change and maintain a professional demeanor.
• Able to handle a fast‑paced diverse workplace in a team environment.
• Excellent interpersonal/oral communication skills.

• Medical Insurance (4 plan options)
• Dental Insurance (2 plan options)
• Vision
• Long‑Term Disability (company paid)
• Life AD&D (company paid)
• 401(k) with employer match
• PTO
• Paid Holidays
• Other voluntary benefits through Aflac
• And more…

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care

Referrals increase your chances of interviewing at TCA Health Inc.

- NFP by 2x

Apply BELOW