Regional OnSite Specialist - Chicago, IL

Regional OnSite Specialist – Chicago, IL

Support daily OnSite operations within an assigned area, focusing on uninterrupted account coverage, on‑the‑job training, and education of OnSite specialists.

• Provide clinical surgical support by managing equipment as it pertains to contracted scopes of work.
• Lead timely and effective on‑the‑job training and onboarding for OnSite specialists.
• Coordinate daily operations with OnSite leaders to ensure effective execution and staffing assessments.
• Maintain readiness to fill anticipated or unplanned staffing gaps.
• Anticipate device needs of the OR staff and surgeon during surgical procedures; coach specialists on anticipating customer needs.
• Provide physicians and OR personnel with information on new and current minimally invasive surgical products.
• Ensure effective surgical care to patients relating to third‑party and Stryker Endoscopy equipment.
• Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third‑party surgical equipment and instruments.
• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
• Accurately record and report data metrics related to all specific job functions daily.
• Communicate updates on account information to ensure continuous high levels of service.
• Drive adherence with team members to ensure compliance with appropriate regulations, policies, and industry standards.
• Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales representatives, OR Management, Hospital Administration, and other Stryker employees and partners.
• Analyze and resolve both routine and non‑routine product issues expediently using independent judgment.
• Adhere to all Stryker and medical facility policies, standards, and procedures.
• Communicate OnSite escalations in partnership with appropriate stakeholders.
• Identify continuing education opportunities; schedule/host in‑services if applicable.
• Attend customer huddles & meetings as invited.
• Coordinate or delegate equipment management, repairs tracking, and loaner coordination if applicable.
• Support projects and continuous improvement initiatives within OnSite.
• Adhere to HIPAA and other related patient confidentiality policies and procedures.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.

• Minimum one year of operating room or sterile processing experience preferred.
• Must be able to complete and maintain vendor credentialing requirements for all assigned accounts.
• Ability to understand account standards and effectively communicate to specialists.
• Must be flexible and adaptable to support the needs of the day and works well under pressure.
• Excellent organizational and interpersonal skills, strong verbal and written communication.
• Excellent time management skills with independent judgment and critical thinking.
• Must be able to observe and correct minute inconsistencies in printed word, product appearance, etc.
• Must be able to explain and generate detailed guidelines and procedures.
• Support coverage for assigned shift; possible rotating shift and overnight travel.
• Own smartphone; eligible for monthly cell phone stipend.
• HSPA certification as required.

• Medium work:
  Exert up to 60 pounds of force occasionally, up to 20 pounds constantly to move objects.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, walking for extended period.
• Must effectively use computer programs (Word, Excel, Outlook, PowerPoint).
• Must communicate telephonically.
• Work efficiently in high stress and conflict situations.
• Simultaneously address multiple complex problems.
• Work as integral part of team.
• Demonstrate consistent exemplary performance in operating room environment and sterile processing department, handling/washing equipment with blood, bone, tissue.
• Concentration on repetitive tasks with strong attention to detail for extended periods.

• Medical, prescription drug, dental, vision, critical illness, accident, hospital indemnity, personalized healthcare support, wellbeing program, tobacco cessation program.
• Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), life and AD&D insurance, short‑term disability insurance.
• Paid time off, paid holidays, paid parental leave, and a comprehensive paid benefits package.

Stryker is an Equal Opportunity Employer; we encourage applications from diverse backgrounds. We provide reasonable accommodations for qualified individuals with disabilities.