Patient Service Representative

Patient Service Representative

Join to apply for the Patient Service Representative role at TCA Health Inc.

- NFP

Base pay range: $18.00/hr – $20.00/hr

The Patient Service Representative is responsible for processing and updating the patient’s information, scheduling appointments and organizing the front desk to ensure a proper and efficient process as possible. The Patient Service Representative must greet all patients and clients in a professional manner. Bilingual (English & Spanish) a bonus, not required. Full and Part‑time positions available.

• Greets patients and visitors, determining their needs, and directs them accordingly.
• Provides new patient information sheets and ensures completeness and accuracy.
• Processes necessary documentation with reference to registration, insurance verifications and initial fee collection and routing to the appropriate clinic, personnel and/or department.
• Verifies patient’s insurance status on established patients in the system and verifies by way of Ecare, Medifax, or phone. Notes insurance status on the super bill (i.e., Cash, Medicare, Medicaid, BCBS, etc.).
• Enters and maintains demographic data for patients in Health Pro (patient database system) and attaches a copy of patient’s insurance information, /or claim for the super bill.
• Assists clients in the completion of necessary forms for registration and medical records requests.
• Collects co‑payments during patient’s check‑in with the PSR.
• Ensures the client receives quality and professional customer service throughout the duration of their visit.
• Proper telephone etiquette must be practiced at all times.
• Handles incoming phone calls; answers questions, gives information, directs calls and takes messages.
• Returns patient messages for scheduling appointments.
• Schedules physician appointments and retrieves appointment list for the next business day for front desk and medical records.
• Makes and checks off appointments as directed by physician guidelines. Cancels and reschedules appointments as necessary.
• Prints appointment schedules for nurse and physician “check‑off”.
• Calls to remind patients of their scheduled appointments the day before the appointment.
• Schedules the patient’s next appointment.
• Collects fees for patients when lab work is needed and processes payments on balance.
• Organizes super bills in insurance order ensuring none is missing.
• Compares super bill count to the number of patients on the sign‑in sheet.
• Processes charge entry and maintains client confidentiality.
• Prepares front desk area for the beginning of the next business day.
• Takes the initiative to find ways to improve the organization: improves efficiency and improves customer service.
• Back‑ups other front office and back‑office personnel by helping them with their workload.
• Capable of dealing tactfully and effectively with patients, visitors, staff, and physicians.
• Regular and reliable attendance.
• Performs other duties as assigned.

• High School Diploma/GED.
• Minimum of one (1) year of customer service required.
• Minimum of one (1) of medical billing required.
• Knowledge of Health Pro and GE Centricity computer software preferred.
• Able to work independently.
• Willing to travel to other sites as necessary.
• Able to adapt to change and maintain a professional demeanor.
• Able to handle a fast‑paced diverse workplace in a team environment.
• Excellent interpersonal/oral communication skills.

At TCA Health, we believe that you, our Employees, are our most important asset. Helping you and your family achieve and maintain good health physical, emotional, and financial is the reason TCA Health offers a comprehensive benefits program to eligible full‑time employees.

• Medical Insurance (4 plan options)
• Dental Insurance (2 plan options)
• Vision
• LTD (company paid)
• Life AD&D (company paid)
• 401k with employer match
• PTO
• Paid Holidays

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Health Care Provider

Industries:
Hospitals and Health Care