Certified Customer Service Coordinator - Pain Clinic

Certified Customer Service Coordinator - Pain Clinic Full time Days

Join to apply for the Certified Customer Service Coordinator - Pain Clinic Full time Days role at Northwestern Memorial Hospital

The salary range for this position is $20.59 - $26.76 (Hourly Rate).

Placement within the salary range depends on relevant work experience and internal equity. For positions represented by a labor union, placement follows the collective bargaining agreement.

We offer a comprehensive benefits package to support your physical, emotional, and financial well‑being. For details visit our Benefits section .org/benefits.

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Wellbeing Fund per year ($125 part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

The Customer Service Coordinator - Certified reflects the mission, vision and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and regulatory and accreditation standards.

Duties include patient reception, computerized patient registration and order entry, telephone triage, and coordination of patient encounter forms. In addition to these primary functions, the coordinator provides phlebotomy, EKG, and other specimen collection services or instructions as necessary for accurate, timely, and customer‑service‑oriented diagnostic testing.

• Greets and establishes positive first impressions with department patients, establishing a role as patient advocate.
• Provides patient education on NMH and Medicare forms.
• Processes patient paperwork accurately and enhances patient flow through the department, generating appropriate patient encounter forms.
• Accurately enters patient information and test requests on department computer systems.
• Answers and appropriately triages department telephone calls.
• Interacts with various hospital departments, physicians, and physician’s office staff to capture necessary patient information, tests requested or specimen requirements.
• Encourages teamwork through demonstration of exceptional communication skills.
• Participates in Safety and Infection Control activities; maintains a safe and clean work environment.
• Documents occurrences appropriately and in a timely manner per the department’s Occurrence Management policy.
• Performs phlebotomy, EKG and specimen collection accurately and efficiently.
• Labels and processes specimens according to established protocols and policies.
• Enters collection information into LIS appropriately.
• Utilizes appropriate computer functions to investigate problems and appropriately credit tests in a timely manner.
• Assists in the practical training of RNs, PCTs, and residents.
• Additional Functions
  • Performs other duties as assigned.
  • Assists in specific process improvement projects.
  • Effectively processes adult, geriatric, and wheelchair‑bound patients.
  • Requires interaction with patients of all ages (pediatric, adult, and geriatric).

Required:

• National certification for Phlebotomy: ASCP, NCA or NPA OR Medical Assistant Certification through AAMA, AMT, NCCT OR a Certified Nursing Assistant in IL
• High School Diploma or equivalent
• BLS/CPR

Preferred:

• Certificate from accredited Medical Phlebotomy Program or equivalent
• Previous experience with inpatient or outpatient phlebotomy
• Prior work experience with Hospital and/or Laboratory computer systems

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to…