Referral Coordinator

Join to apply for the Referral Coordinator role at Chicago Family Health Center
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Compensation is based on experience and qualifications.

Schedule:

Monday – Friday 8:15 am – 5:00 pm.

We are currently seeking a Referral Coordinator to join our medical team and provide excellent customer service to our patients. The ideal candidate will be an effective communicator with a courteous and professional demeanor. The Referral Coordinator is responsible for maintaining and tracking all referrals processed through EHR.

• Maintains patient confidentiality through patient contact as indicated by the Health Insurance Portability and Accountability Act (HIPAA)
• Adheres to protocols and procedures related to the referral workflow
• Ensures referrals are correctly completed, signed and received in EHR from provider
• Ensures proper insurance information and authorization are obtained
• Ensures that notes are entered into EHR if any labs or orders are required prior to patients’ appointment
• Ensures accurate processing of referrals via designated web portals/specialty organizations and/or insurance entities
• Provides proper patient education/instruction as needed
• Ensures patient compliance of referrals by keeping the required logs up to date
• Ensures the proper scheduling of appointments and notifying patients of their appointments
• Reviews and tracks referral status reports monthly
• Ensures patient follow‑up with providers by tasking providers status updates
• Follows up on all referrals and documents follow up in the electronic health record per protocol
• Tracks specialty reports by calling specialist office and requesting reports
• Ensures the patient instruction sheets are reviewed and updated and have appropriate information, which can be easily understood in both English/Spanish
• Maintains referral provider lists
• Participate in the disease management or performance improvement process through either task force participation or implementation of approved protocols and operational improvement

• High School Diploma or equivalent with two years related experience in a medical setting and knowledge of medical terminology; degree in a health‑related field preferred
• Ability to maintain policies and patient confidentiality
• Medical terminology and automated office experience preferred
• Must have personal integrity and be able to work with diverse personalities in stressful situations
• Ability to work evenings and Saturdays
• Bilingual ability may or may not be required based on department needs

• Demonstrated ability to collaborate effectively in a team setting
• Ability to maintain effective and professional relationships with patients and other care team members
• Experience working with a diverse population base preferred
• Ability to appropriately handle confrontation and conflict
• Ability to work independently and seek consultation as necessary
• Ability to follow organizational and departmental processes and procedures
• Ability to work in a high‑stress, fast‑paced, high‑volume environment

• BCBS Medical PPO/HMO Plans
• BCBS Dental
• VSP Vision
• Tuition Reimbursement up to $1,500 per year
• 11 Paid Holidays and 10 Days of Paid Time Off
• 8 sick days

Salary range: $50,000 to $70,000 annually.

Chicago Family Health Center is an equal opportunity employer and we welcome applicants from all backgrounds. Competitive salary and benefits package offered.