Financial Clearance Specialist

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as an leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees.

Ready to join our quest for better?

• Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
• Responds to questions and concerns.
• Forwards, directs and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to consumers which establishes a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Correctly identifies and collects patient demographic information in accordance with organization standards.
• Responds to telephone inquiries and performs appropriate action(s).
• Documents all actions taken in the appropriate software applications.
• Monitors admission/registration and scheduled surgeries flow of patient information through the revenue cycle.
• Serves as a resource to staff and patients for insurance related issues.
• Has a strong understanding of Medicare/Medicaid rules and regulations, and managed care products.
• Is knowledgeable of current contracted and non-contracted healthcare insurance plans.
• Reviews patient electronic medical record for appropriate diagnosis and pre‑treatment rendered.
• Has thorough understanding and working knowledge of CPT and ICD-10 coding.
• Consults with physicians and their assistants whenever questions arise to insure timely approvals.
• Follows through and makes corrections in demographics and insurances as they are discovered.
• Data entry accuracy is imperative in this position.
• Monitors Referral In‑Basket in EPIC to insure work is consistently completed in a timely manner.
• Facilitates the pre‑authorization of diagnostic exams between referring physicians and insurance carriers, through the use of online tools, work lists, and direct phone calls as necessary to ensure maximized patient benefits.
• Ensures all admissions, scheduled surgeries, and certain outpatient procedures are financially cleared, to allow for maximum and timely reimbursement to the hospital.
• Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
• Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
• Informs patients of any issues with securing the financial account for their encounter and completes out‑of‑pocket estimations as requested by patients.
• Provides training and education as needed.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Participates in Quality Assurance reviews to insure integrity of patient data information.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Utilizes department and hospital policies and procedures to complete assigned tasks.
• Performs duties within the regulatory guidelines of the Fair Patient Billing Act and the Fair Debt Collection Act.
• Other duties as assigned.

• Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
• Collects authorization numbers in appropriate systems as applicable.
• Provides professional and constructive environment for communication across units/departments and resolves operational issues.
• May attend intra/interdepartmental meetings which involve walking within NM Campus.
• Communicates customer satisfaction…