Patient Liaison - Lakeview

Patient Liaison

Salary Range: $19.35 - $26.12 per hour. Placement within range depends on relevant work experience, internal equity, and collective bargaining agreements for union positions.

Benefits: A comprehensive package that supports physical, emotional, and financial well‑being. Includes:

• $10,000 Tuition Reimbursement per year ($5,700 for part‑time)
• $10,000 Student Loan Repayment ($5,000 for part‑time)
• $1,000 Professional Development per year ($500 for part‑time)
• $250 Wellbeing Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual employee salary increase and incentive bonus
• Paid time off and holiday pay

The Patient Liaison reflects the mission, vision, and values of NMHC. The role adheres to the organization’s Code of Ethics and Corporate Compliance Program and complies with all relevant policies, procedures, guidelines, and regulatory standards.

• Manages schedules to optimize use of resources including providers, rooms, and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients affected by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plans.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates resolution of billing errors and denials, including obtaining pre‑certifications or referrals as needed.
• Registers patients and schedules or coordinates appointment scheduling.
• Provides patient education information and/or materials as needed.
• Maintains strong relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
• Answers all incoming inquiries from patients, providers, staff, and others related to all aspects of practice operations.
• Conducts follow‑up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

• High School Diploma or GED equivalent.
• 2 years of previous healthcare experience.
• Experience in a customer service role.

• Bachelor’s degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: new graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.

Not Applicable

Full‑time

Other