Front Desk Receptionist

Front Desk Receptionist – Chen Med

Join to apply for the Front Desk Receptionist role at Chen Med.

We’re unique. You should be, too. We’re changing lives every day for both our patients and our team members. Are you innovative and entrepreneurial minded? Do you inspire others with your kindness and joy?

The Care Facilitator is one of a patient’s first contacts with our Chen Med family and serves as a patient advocate delivering exceptional customer service. The incumbent checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and builds trusting relationships with patients.

• Interacts appropriately with patients and records information while greeting, checking in, checking out, or scheduling appointments.
• Utilizes computer equipment and programs to add new patient information, prints relevant forms, and schedules appointments. Ensures patient contact and emergency contact information is accurately documented in the system.
• Answers telephones, takes detailed messages, and ensures messages are directed to the appropriate individual.
• Clearly communicates information about Chen Med clinical personnel to patients and others as needed.
• Verifies patient insurance via phone or website and collects necessary copays. Assists with scheduling follow-up and in-house Specialist referral appointments when necessary.
• Escorts patients to exam rooms and ensures their comfort and well-being.
• Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.
• Presents patients with customer service surveys during checkout and escalates when needed for immediate service recovery.
• Participates in daily and weekly huddles to provide details on patients.

• Maintains the confidentiality of patients’ personal information and medical records.
• Reviews patients’ personal and appointment information for completeness and accuracy.
• Transmits correspondence by mail, email, or fax.
• Performs other duties as assigned and modified at manager’s discretion.

• Exceptional customer service skills and passion for serving others
• Working knowledge of medical insurance and/or EMR systems
• Knowledge of Chen Med products, services, standards, policies and procedures
• Skilled in operating phones, personal computers, software, and other basic IT systems
• Professional and courteous communication with employees, patients and others
• Detail-oriented to ensure accuracy of reports and data
• Strong verbal and written communication skills
• Strong listening skills and positive, professional attitude
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Ability and willingness to travel locally and regionally up to 10% of the time
• English fluency, both spoken and written

• High school diploma or equivalent required
• Graduation from a nationally accredited Medical Assistant program preferred
• Minimum of 1 year of work experience in a medical clinic or similar environment required
• BLS for Healthcare Providers preferred

$13.90 - $19.83 Hourly

Employee benefits details are available at the organization’s benefits page or by contacting HR.

We’re Chen Med and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Our family-owned, physician-led approach focuses on improving health and well-being for the populations we serve. We’re growing rapidly as we seek to help more seniors access high-quality care. For more information, please visit Chen Med’s official site.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  General Business and Management
• Industries:
  Medical Practices