Cosmetic Concierge

Overview

Join Our Team at Chicago Cosmetic Surgery and Dermatology (CCSD) and Chicago Skin Science. We are searching for motivated, emotionally invested, and passionate individuals who are committed to lifelong learning and making a meaningful impact in both healthcare and aesthetics. We value team members driven by excellence, innovation, and a genuine desire to grow personally and professionally. Our practice brings together world-renowned, board-certified dermatologists and plastic surgeons dedicated to providing exceptional care that blends cutting-edge science with patient-centered compassion.

Through our retail brand, Chicago Skin Science, we extend skincare expertise with products curated and recommended by our medical professionals. Located in River North, our facility is a center for excellence in healthcare and aesthetics.

• Primarily responsible for daily cosmetic, plastics and esthetic operations of the Practice while supporting all aspects of the cosmetic patient experience.
• Directly oversees the Skin Science, Esthetics, and Concierge/Plastics teams, staffing, training, and processes for growth and development in all aspects.
• Serves as the subject matter expert on cosmetic, esthetic, and plastic surgery treatments, as well as skin care and wellness, ensuring proper communication and education between physicians, mid-level providers, associated management teams, and patients.
• Daily management and oversight of Cosmetic Concierges, Skin Science Brand Manager, Skin Science Ambassadors, Cosmetic Concierges, and Estheticians.
• Management and direction of the Cosmetic Concierge team for consultations, Estheticians and team productivity, and Cosmetic product patient experience.
• Manage and review duties with staff members to ensure they are completed accurately and in a timely fashion.
• Conduct cosmetic, store and esthetician departmental meetings and huddles for effective and efficient workflow.
• Hire and train the Skin Science Ambassadors, Estheticians and Concierge team.
• Collaborate with each employee that reports to the Director of Cosmetics; provide timely and constructive performance evaluations including coaching, counseling, and analyzing variances in monthly and quarterly sales; initiating corrective actions with HR.
• Support the Skin Science Brand Manager to set up and manage goals of Skin Science ambassador staff.
• Collaborate with Financial Director to communicate Profit and Loss, reports, weekly goals to meet quarterly bonuses for Skin Science Brand Manager, Skin Science ambassadors, Estheticians and Concierge teams.
• Evaluate and utilize supervisory techniques to solve problems and implement interventions where required.
• Demonstrate initiative and independent critical thinking when working independently and while leading a team.
• Ensure business goals, deadlines and performance standards are met; treat all patients and staff with respect.
• Attend and contribute to meetings as required; ensure and deliver appropriate training for staff as required.

• Oversee inventory analysis (weekly, bi-weekly, monthly, quarterly) and resolve discrepancies.
• Communicate quarterly with Medical Director, providers, estheticians, cosmetics retail staff, and marketing on new items for review and/or discontinuation.
• Review and manage backbar products, esthetic consumables, cosmetic consumables inventory and stock, monthly.
• Send purchase orders to vendors and order approved inventory.
• Manage and audit physical counts of retail products, backbar products, and cosmetic consumables, weekly and monthly.
• Serve as a backup when necessary for Skin Science Ambassador and Cosmetic Concierge.

• Run and analyze monthly, quarterly and annual cosmetic procedure, product sales, esthetician productivity and device reports with Medical Director and Financial Director.
• Create, review and communicate actionable initiatives derived from reports related to the Skin Science, Esthetician and Concierge team.
• Reconcile the monthly Chicago Skin Science expenditures.
• Advise and educate departments and the practice on cosmetic/esthetic information and updates; arrange and provide cosmetic product and device training to new hires.
• Manage patient elements of the Skin Spa and Cosmetic Memberships (gift cards, coupons, Memberships).
• Provide KPI information to esthetician providers, quarterly, with Financial Director.
• Oversee equipment and preventive/annual maintenance, and coordinate repairs.
• Coach and guide development and coordination of plans and procedures for cosmetic and esthetic operations.
• Demonstrate continuous effort to improve cosmetics, esthetics and skin science operations, and streamline work processes.
• Prepare and present formal and informal instruction to staff members.
• Assist in management of approving and scheduling employee treatments, accounting for staff points, provider times, and request order.
• Coordinate employee/patient treatment for training activities as required.
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