Loan Operations Specialist

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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As a member of CIBC’s Retail Operations team, you’ll work in a fast-paced back-office operational environment where you’ll make a meaningful difference in our clients’ lives. As a Processor, you’ll be accountable for providing professional and timely support by verifying and processing documentation received from internal stakeholders (e.g. Banking Centres) and ensuring documentation is accurate and complete according to policies and procedures for further processing.

You’ll investigate requests to resolve processing errors and/or out of balance conditions through processing adjustments and settling accounts. You’ll make sure client satisfaction and productivity standards are achieved and Service Level Agreements (SLA) are met or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate. You’re flexible to work our processing centre hours which may include evenings and weekends.

This position is responsible for the final step in the process of closing a loan and is responsible for disbursement of funds and subsequent servicing of the loan. Duties include processing payments, advances, performing system maintenance, processing payoffs, reviewing reports, and investigating unapplied/rejected funds, preparing cashier's checks for loan advances, monitoring incoming wire mailboxes, investigate/resolve open reconciliation items and other tasks as required within Loan Services.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on‑site, while other days will be remote. #LI-TA

• Analysis - Conduct investigation and detailed analysis on item errors according to established guidelines to determine the nature of the issue, identifies root cause and resolve the error. Receives, reviews and investigates item errors.

• Risk and governance - Adhere to all risk and governance standards by completing all required documentation thoroughly and ensuring that all processes and procedures are followed.

• Teamwork - Work closely with your team to deliver a great customer experience. Ensure that your team's collective work meets quality standards, deadlines and service level agreements.

• Problem solving - Identify and resolve items of discrepancy and follow up on process problems within area of responsibility using independent judgement based on standard work procedures. Act like an owner by taking accountability for issues, and know when to lean on others to build a better solution together.

• Organizational skills - Receive, prioritize, sort and evenly distribute work to staff within a production area. Respond to questions and provide guidance. Complete quality checks for work completed to ensure accuracy. Monitor workflow to ensure priority is given to unresolved matters that cause backlog or delays in process flow.

Detail oriented and organized with at least 2 years of similar loan service experience. Must possess strong computer skills and have working knowledge of IBS (Metavante) and ACBS loan system or other comparable loan applications.

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At CIBC, we offer a competitive total rewards package. This role has an expected salary range $52,000 - $60,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs;

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